Front Office Reception services To provide Front Office Reception services in person, on the phone and via the internet and email, and promote and sell reservations in accordance with hotel standard.

- Check in & check out guests according to procedures.
- Organise guest departures and process according to procedures.
- Respond to incoming calls in a timely and professional manner.
- Operate the PABX telephone system for internal and external calls.
- Assist guests with luggage in accordance with OH&S; policies and procedures.
- Coordinate meeting room facilities and/or conference facilities.
- Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
- Organise displays for promotional purposes as required.
- Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
- Welcome and farewell guests personally, including using their name.
- Provide information to guests about facilities in the local area.




- Handle customer complaints or requests in a friendly and timely manner.Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates,
- apartment and property features and Quest services,
- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
- Actively promote the property and the Quest Group.
- Provide prospective guests with tours and detailed information on Quest services and facilities as required.
- Develop a sound knowledge of the Quest Group and associated products and services and take every chance to promote them.

Pay: $21.08 – $50.85 per hour

Benefits

- Employee discount
- Salary packaging

Application Question(s):
- Are you Australian Citizen?

Work Location: In person

📌 Hotel Receptionist (Griffith)
🏢 Quest Griffith
📍 Griffith