The Department of Parliamentary Services (DPS) is recruiting for an ICT Administration Officer within the Information Services Division (ISD). This role supports Parliamentarians, Former Prime Ministers and Parliamentary staff through the administration of ICT work expenses, ICT equipment allocations and related governance processes, ensuring compliance with relevant legislation, policies and parliamentary frameworks.

The Digital Customer Services Branch provides a range of client-facing and operational support services to Parliamentarians, their staff and the parliamentary departments. The branch is responsible for administering ICT services, equipment, work expenses and support arrangements, while ensuring compliance with relevant legislation, policies and governance frameworks.

The ICT Administration Officer is responsible for providing advice and administrative support to assist Parliamentarians and their staff in managing ICT equipment and entitlements under the work expenses framework. The role focuses on the accurate administration of requests, reporting, record keeping and client support while delivering a high standard of customer service.

The ICT Administration Officer provides guidance on governance and administrative processes, prepares and maintains reports, manages records and databases, ensures accurate data entry, responds to client enquiries and works closely with a range of stakeholders. The role also supports front-of-house services through a client-facing enquiry counter.

Who we are looking for

Our ideal candidate will have solid client service, negotiation and relationship management skills, excellent attention to detail and a commitment to accuracy. They will have experience administering business processes,



managing competing priorities, maintaining records and databases, and interpreting policies and procedures. Strong teamwork, analytical and problem-solving skills, together with the ability to work with minimal supervision, are essential.

This position will suit candidates who are proactive, adaptable and professional, with a demonstrated commitment to accuracy, discretion and confidentiality.

Working Arrangements

This role involves regular face-to-face interaction with clients, stakeholders and team members and therefore requires attendance in the workplace for the majority of working days. During the initial training period, the successful applicant will be expected to work predominantly from the office. Following completion of training and demonstration of competency in the role, flexible working arrangements may be available, including a regular work-from-home arrangement of up to one day per week, subject to operational requirements and supervisor approval.

Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.

The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

📌 ICT Administration Officer (Australia)
🏢 Department of Parliamentary Services
📍 Australia