Tasks

- Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner - Identify and suggest possible improvements on procedures Requirements About You:
- Tech savvy with working knowledge of office automation products, databases and remote control - Valuable understanding of computer systems, mobile devices and other tech products - Ability to diagnose and resolve basic technical issues - Proficiency in English - Excellent communication skills - Customer-oriented and cool-tempered - BSc/BA in IT, Computer Science or relevant field - N/A if still at university - Commitment to work 3-4 days per week for a 12 weeks period

📌 IT Helpdesk Internship (Perth)
🏢 Premium Graduate Placements Australia
📍 Perth