Key Responsibilities

- Design, develop, configure, and implement ServiceNow ITOM
solutions, including Discovery, Service Mapping, Event Management,
CMDB, Cloud Discovery, and AIOps.

- Collaborate with Business Analysts, Architects, and
stakeholders to understand business requirements and translate them into
technical solutions.

- Configure and customize ServiceNow ITOM applications based on
functional and technical specifications.

- Develop and maintain Discovery schedules, patterns, probes,
sensors, and MID Server configurations to ensure accurate infrastructure
discovery.

- Implement and support Service Mapping solutions for business
services, applications, and infrastructure components.

- Configure Event Management components, including event rules,
alert correlation, alert aggregation, event transformations, operational
intelligence, and remediation workflows.

- Design and develop integrations between ServiceNow and
enterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor,
AWS CloudWatch, AppDynamics, and other monitoring platforms.

- Develop custom applications, workflows, Flow Designer
solutions, Script Includes, Business Rules, UI Policies, Client Scripts,
and REST/SOAP integrations.

- Support CMDB implementation and maintenance activities,
including CI class creation, relationship mapping, identification and
reconciliation rules, and data quality improvements.

- Develop automation solutions using ServiceNow Orchestration,
IntegrationHub, Flow Designer, and scripting frameworks.

- Troubleshoot complex platform issues related to Discovery,
Service Mapping, Event Management, integrations, and CMDB operations.

- Create technical design documents, configuration guides,
deployment procedures, and operational runbooks.

- Participate in Agile ceremonies,



including sprint planning,
backlog refinement, code reviews, and release management activities.

- Support User Acceptance Testing (UAT), defect resolution,
production deployments, and hypercare activities.

- Ensure platform performance, scalability, security, and
adherence to ServiceNow development best practices.

- Collaborate with infrastructure, cloud, network, and
application teams to improve service visibility and operational
efficiency.

- Provide technical guidance and mentoring to junior developers
and implementation team members.

- Support CMDB governance initiatives and continuous service
improvement programs.

Required Skills & Experience

- 6-10 years of overall IT experience with 4+ years of hands-on
ServiceNow development experience.

- Robust experience with ServiceNow ITOM modules including
Discovery, Service Mapping, Event Management, and CMDB.

- Expertise in JavaScript, ServiceNow scripting, Flow Designer,
IntegrationHub, and Service Portal development.

- Hands-on experience with MID Servers, Discovery Patterns,
Probes, Sensors, and Service Mapping implementations.

- Experience developing REST and SOAP integrations with external
systems and monitoring tools.

- Strong understanding of CMDB data models, CSDM, Identification
and Reconciliation Engine (IRE), and CMDB governance.

- Experience working with cloud platforms such as AWS, Azure, and
GCP.

- Knowledge of infrastructure technologies including Windows,
Linux, networking, virtualization, databases, and middleware platforms.

- Familiarity with ITIL processes including Incident, Change,
Problem, and Configuration Management.

- Experience with Agile/Scrum development methodologies and
DevOps practices.

- Strong troubleshooting, debugging, and performance optimization
skills.

📌 ServiceNow ITOM Senior Developer (Melbourne)
🏢 Nameless
📍 Melbourne