Detailed

experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. The role will be responsible for leading Service Delivery Managers and multi-vendor SIAM teams, ensuring operational excellence across Incident, Problem, Change, Release, Monitoring, and Vulnerability Management. The successful candidate will drive service stability, major incident management, continual service improvement, SLA/XLA governance, and service transition activities while leveraging AI, automation, and contemporary cloud technologies to optimize service delivery and business outcomes.

Strong stakeholder management, leadership of complex service ecosystems, ITIL expertise, and a proven track record of delivering measurable operational improvements are essential.

Must Have Skills (Top 3 technical skills only)

- Service Integration & Management (SIAM), Superannuation domain knowledge
- Stakeholder management & Governance




- ITIL Senior Service & Incident Management

Minimum years of experience*

>10 years

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

- . Service Integration & Management (SIAM), Superannuation domain knowledge
- Stakeholder management & Governance
- ITIL Senior Service & Incident Management

Extensive experience with BMC Control Workload Automation systems administration, including Product certification BMC Certified Professional ControlM 9.0 Design, installation, configuration, upgrade and migration multiple versions from v6.4 v9.21 Day to day administration and system management Agent and Remote Host deployment Installation and use of additional modules Advanced File Transfer, Workload Archiving, Database Troubleshooting and resolution of issues across multiple systems, teams

📌 Lead Consultant-SIA,Superannuation (Melbourne)
🏢 Infosys APAC
📍 Melbourne