This is a front-facing role suited to someone who is confident dealing with residents, visitors, contractors and clients while providing a high standard of customer service.
Your responsibilities will include welcoming residents, visitors and contractors, providing professional front-of-house and concierge services, communicating with Mandarin and English-speaking residents and visitors, managing visitor access and enquiries, assisting with deliveries and contractor attendance, maintaining accurate logs and incident records, responding professionally to resident and client requests, liaising with building management and other service providers, and maintaining a professional, presentable and welcoming reception environment.
Key responsibilities
- Welcoming residents, visitors and contractors
- Providing professional front-of-house and concierge services
- Communicating with Mandarin and English-speaking residents and visitors
- Managing visitor access and enquiries
- Assisting with deliveries and contractor attendance
- Maintaining accurate logs and incident records
- Responding professionally to resident and client requests
- Liaising with building management and other service providers
- Maintaining a qualified, presentable and welcoming reception environment
About you
- Fluent or highly proficient in Mandarin and English
- Excellent customer service and communication skills
- Well presented, professional and approachable
- Can remain calm and professional when dealing with different situations
- Reliable and punctual
- Good computer and reporting skills
- Can work independently and as part of a team
- Previous concierge, hotel, residential, reception or customer service experience — preferred but not essential
Benefits
- Professional working environment
- Ongoing employment opportunities
- Supportive management team
- Training and development
- Opportunity to grow with a national service provider