About Us:

Your Family Doctors at Erina is a established, patient-focused practice committed to delivering high-quality, compassionate healthcare to our community. We are seeking an experienced Medical Receptionist to join our friendly and supportive team. The role is primarily weekdays, with occasional Saturdays and leave cover as needed.

We are looking for someone with the right disposition — warm, approachable, and collaborative — who will thrive in our positive workplace culture and enjoy being part of a team that truly supports one another. We value kindness, initiative, and a good sense of humour, and we’re proud to foster an environment where everyone feels respected and appreciated. Our practice is made up of 10 GPs, 4 nurses, 5 Receptionists, Practice Manager and Office Manager— a close-knit team where everyone is supported in their role.

If you love working in a busy medical setting, enjoy building rapport with patients, and want to be part of an established and growing practice, we would be delighted to hear from you. We look forward to receiving your resume and the opportunity to meet you soon.

About the Role:

As a Medical Receptionist, you will be the first point of contact for our patients and play a key role in ensuring the smooth operation of the practice.

Hours: This is a part time position offering approximately 16–24 hours per week, primarily weekdays, with occasional Saturday and leave cover as required.

Your responsibilities include:

- Providing compassionate support to our patients, their families, GPs, and other healthcare professionals while delivering excellent customer service

- Efficiently handling incoming calls, coordinating appointments, and managing messages.

- Managing billing, invoicing, and claims for Medicare, DVA, WorkCover, and private patients,



with responsibility for incoming and outgoing accounts.

- Daily reception and administrative tasks, including scanning, digital filing, and managing electronic communications

- Ensuring practice policies, privacy, and compliance standards are consistently followed.

- Ensuring cleanliness and hygiene standards are maintained (including reception area, waiting rooms, consult rooms, bathrooms and kitchens)

- Ensuring consulting rooms are welcoming, tidy, and well-stocked all day

- Maintaining professional attire in line with our practice standards

- Contributing to the smooth running of the practice through other administrative support as needed by our GP’s and management team.

- Respecting and protecting patient and practice information, ensuring confidentiality is always maintained

- Being an enthusiastic team player who takes initiative and helps create a welcoming, enjoyable environment.

Essential Criteria:

- Minimum 12 months’ experience as a Medical Receptionist in a fast-paced medical practice

- Strong computer skills; proficiency with Microsoft 365 suite, Best Practice (or other PMS software), HotDoc and Cubiko is desirable but not essential

- Experience with outgoing and incoming accounts including billing Medicare, DVA, WorkCover, and private accounts

- Ability to multitask, prioritise work, think independently, and perform under pressure with strong attention to detail

- Ability to work both autonomously and as part of a team

- Excellent customer service and interpersonal skills

- Honest, reliable, and a strong team player

- Eligible to work in Australia without restrictions

- Enjoys having a laugh and contributing to a positive, friendly team atmosphere

Practice Hours:

- Monday to Friday: 8:00 am – 6:00 pm

- Saturday: 7:30 am – 12:00 noon (occasional, as required)

📌 Medical Receptionist (Erina)
🏢 Your Family Doctors at Erina
📍 Erina