About the role

Willoughby 7 Day Medical Centre is seeking a friendly and organised Medical Receptionist to join our team on a part-time basis. This role is crucial to the smooth operation of our medical practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming environment and ensuring efficient administrative processes.

This position requires a professional approach to patient care combined with strong organisational skills to manage the reception desk and support clinical operations.

Key responsibilities

- Greeting patients upon arrival and ensuring they feel welcome and valued

- Managing the appointment booking system and scheduling appointments for doctors and allied health professionals

- Collecting patient information and maintaining accurate medical records in compliance with privacy regulations

- Processing patient payments and handling billing enquiries

- Answering telephone calls and directing enquiries to appropriate staff members

- Preparing patient files and documentation for clinical consultations

- Managing administrative tasks including correspondence, data entry and filing

- Providing patients with information about services, procedures and health-related matters

- Assisting with reception desk operations and maintaining a clean, organised workspace

- Supporting the practice team with general administrative duties as required

What we're looking for





- Previous experience working as a receptionist in a medical or healthcare setting

- Strong customer service skills with the ability to remain calm and professional in a busy environment

- Excellent communication skills, both verbal and written

- Proficiency with computer systems and Best Practice software

- Organisational skills with the ability to manage multiple tasks and prioritise effectively

- Knowledge of medical terminology and understanding of patient privacy and confidentiality requirements
- A friendly, empathetic approach to patient interaction

- Ability to work independently and as part of a team

- Attention to detail and accuracy in record-keeping

- Flexibility and willingness to adapt to changing priorities

About us

Willoughby 7 Day Medical Centre provides a supportive and collegial working environment where staff are valued members of the team. We offer part time work flexibility to support work-life balance. Our team benefits from working within a modern, well-resourced medical practice that serves the local community. We are committed to fostering a positive workplace culture where all employees are supported in their professional development and personal wellbeing.

Apply now

If you are interested in joining our team as a Medical Receptionist, please submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Medical Receptionist (Willoughby)
🏢 Willoughby 7 Day Medical Centre
📍 Willoughby