Alarm Monitoring Operator – Permanent Weekend Night Shift

Seven Hills, NSW | Friday, Saturday & Sunday | 7:00pm–7:00am

About Paul-Tec Security Group The Paul-Tec Security Group is an Australian security provider specialising in video guarding, 24/7 remote monitoring, CCTV systems and electronic security solutions.

With more than 45 years in the security industry, we provide professional electronic security services to thousands of clients across Australia and Asia. We combine experienced security professionals with advanced CCTV, AI and autonomous technologies to deliver innovative security solutions.

Our Australian head office and monitoring centre is located in Seven Hills, NSW, with our Asian office located in Kuala Lumpur.

The Opportunity

We are looking for reliable and motivated people to join our 24/7 Security Monitoring Centre in Seven Hills.

This is a permanent weekend night-shift position, working:

Friday, Saturday and Sunday

7:00pm to 7:00am

If you are dependable, enjoy learning new technology and can remain calm and professional when dealing with incidents and emergencies, we would like to hear from you.

Previous monitoring experience is not essential, as comprehensive training will be provided.

What You’ll Be Doing

As an Alarm Monitoring Operator, you will play an important role in protecting our clients, their people and their assets.

Your responsibilities will include

- Monitoring alarms and live CCTV/video through our interactive monitoring platforms

- Assessing security events and responding in accordance with established procedures

- Providing live,



real-time intervention and criminal deterrence

- Delivering professional front-line customer service

- Escalating incidents to the appropriate response service when required

- Liaising with Police, Ambulance, Emergency Services, patrol and rapid-response providers

- Assisting clients and members of the public during security incidents and emergency situations

- Maintaining clear and accurate records of events and actions taken

- Working closely with other Control Room team members to deliver timely and professional responses

About You

We are looking for people who are:

- Reliable, punctual and committed

- Comfortable working permanent night shifts

- Calm and resilient when dealing with high-pressure situations

- Positive, skilled and willing to learn

- Confident using computers and able to learn new systems and technology

- Strong verbal and written communicators

- Able to follow procedures and make sound decisions

- Good problem-solvers with strong attention to detail

- Customer-focused and skilled

- Comfortable working both independently and as part of a team

Security Licence Requirements





Applicants must hold a current NSW Class 1E Security Licence or be eligible and willing to obtain the appropriate licence required for the position (to be eligible you must be an Australian Citizen with no criminal record).

What We Offer

- Security Services Industry Award Level 2–5 rates, depending on skills and experience
- A permanent and consistent three-night roster

- Exposure to advanced alarm monitoring, CCTV, video verification, AI and autonomous security technologies

- Comprehensive system and operational training

- Ongoing support from an experienced Control Room team

- Career development and advancement opportunities for the right people
- A stable role within an established Australian security company

- Supportive and inclusive team environment

- Convenient Seven Hills location

- Ample free on-site parking

- Easy access from the M2 and M7

- Public transport options within walking distance

No Monitoring Experience? No Problem.

Industry experience is not essential.

If you have the right attitude, are dependable, comfortable with technology and willing to learn, we will provide the training you need to succeed in the role.

Interested?

If you are looking for a stable permanent role, enjoy working with technology and want to be part of a professional security monitoring team, we would like to hear from you.

Please submit your application outlining your experience and suitability for the position.

To apply please forward cover letter and a copy of your resume to ***@paul-tec.com.au by clicking on the "apply now" button below:

Visit our website: www.paul-tec.com.au and www.realguard.com.au

Master License 405190412

📌 Monitoring Centre Operators (Seven Hills)
🏢 RealGuard Security
📍 Seven Hills