Lead high-performing operations and an exceptional customer experience

Corporate Health Group (CHG) is growing, and we are looking for an experienced Operations & Customer Experience Manager to lead the operations and customer experience across our Adelaide clinics.

This is an operational leadership role for someone who can build high-performing teams, establish clear standards and create the systems, processes and accountability needed for our clinics to operate at their best.

You will have strong visibility across our clinics and a clear understanding of what is happening operationally, while empowering your team to manage the day-to-day. Your focus will be on leadership, performance, continuous improvement and ensuring we deliver a consistently high-quality experience for our patients, clients and clinicians.

If you enjoy bringing people, systems and service delivery together and can identify opportunities to make a busy clinic environment work even better, this is an opportunity to have a real impact.

About CHG

Corporate Health Group is a leading provider of occupational health and workplace health services, supporting organisations and their people across a broad range of industries.

Our multidisciplinary teams deliver services across our Adelaide clinics at Mile End, Elizabeth and Gillman, providing a diverse range of occupational health, medical, nursing, allied health and workplace wellbeing services.

We are continuing to grow and evolve our services, and strong operations and customer experience are central to providing excellent service and supporting that growth.

About the Role

As Operations & Customer Experience Manager, you will be responsible for ensuring our clinics operate efficiently, consistently and with a strong focus on customer experience.

You will lead our clinic administration and support functions, working closely with clinical leaders and the broader CHG team to ensure our clinicians have the operational support they need to deliver great care and our patients and clients receive a consistently positive experience.

A key part of the role will be building capability within the team. Rather than personally solving every operational issue, you will establish clear expectations and accountabilities,



develop your people and ensure the right systems and processes are in place for issues to be resolved effectively at the appropriate level.

You will maintain strong visibility across operations, understand where challenges and opportunities exist, and use data, feedback and operational insights to continually improve performance and customer experience.

Your responsibilities will include

- Leading the day-to-day operations of CHG’s Adelaide clinics through capable and accountable teams
- Leading, supporting and developing clinic administration and customer service teams
- Setting clear service standards and creating a consistently positive experience for patients and clients
- Ensuring clinicians are supported by effective administrative processes, systems and workflows
- Monitoring clinic activity, productivity, service levels and operational performance
- Using data, feedback and customer insights to identify opportunities for improvement
- Improving workflows, systems and the end-to-end customer journey
- Building team capability and accountability so operational issues are effectively managed within the team
- Supporting workforce planning and ensuring appropriate administrative coverage across clinics
- Working closely with clinical leaders to coordinate effective service delivery
- Supporting recruitment, onboarding, training and development of clinic support staff
- Establishing clear expectations, processes and accountabilities across operations
- Supporting the implementation of new services, systems and operational initiatives
- Building consistency in the way our clinics operate while recognising the individual needs of each location
- Contributing to the continued growth and development of CHG

About You

You are an experienced operational leader who knows how to create an environment where people understand what is expected of them,



take ownership and deliver a consistently high standard of service.

Experience within a clinic, healthcare or similar customer-facing environment will be particularly valuable. You understand that great operations are about much more than keeping the diary moving. They require strong leadership, capable teams, effective systems and a genuine focus on the experience of patients, clients and clinicians.

You are comfortable being visible and connected to the operation without needing to personally manage every issue. You know when to step in, when to coach and when to empower your team to take ownership.

You will bring

- Experience leading operations, customer experience or service delivery teams
- Experience within a clinic, healthcare or other fast-paced service environment, ideally supporting multidisciplinary clinical teams
- Strong people leadership skills with the ability to build an engaged, capable and accountable team
- A genuine focus on creating an exceptional patient and client experience
- Experience improving systems, workflows and operational processes
- Confidence using data and KPIs to understand performance and drive improvement
- Strong organisational skills and the ability to oversee competing priorities across multiple locations
- Commercial awareness and an understanding of how effective operations and customer experience contribute to productivity and business performance
- Strong communication and stakeholder management skills
- A proactive, solutions-focused approach with the ability to identify issues, establish solutions and build sustainable ways of working

Why Join CHG?

This is an opportunity to take ownership of operations and customer experience within a growing healthcare business and have a genuine influence on how our services are delivered.

You will work closely with clinical and business leaders, lead a key operational team and have the scope to strengthen the people, systems, processes and customer experience that sit behind our clinical services.

If you are an experienced operations leader who knows how to build capable teams, improve service delivery and create an exceptional customer experience, we would love to hear from you.

📌 Operations & Customer Experience Manager (Adelaide)
🏢 CHG (Corporate Health Group)
📍 Adelaide