Our mission is to make healthcare easier, more accessible, and less intimidating for Aussie women.
Moshy is looking for an empathetic Customer Retention Agent to engage with customers, address their concerns, and guide them through our process. You’ll play a key role in building relationships, answering questions, and working with our Customer Success Team to ensure a seamless experience.
Key Responsibilities:
- Connect with existing customers via outbound calls to offer support and guidance.
- Work closely with the Customer Success Team to address concerns and enhance retention.
Position details
- Employment type: Contractor
- Location: Remote, with optional office access in Surry Hills, Sydney.
- Hours: 20-30 hours per week, across 4-5 days.
- Rate: $35 per hour.
Requirements:
- Either has or is open to obtaining an ABN
- Excellent phone manner with robust verbal communication skills.
- High level of empathy, confidentiality, and professionalism.
- Based in Australia and available at least 4 days per week (25-30 hours total).