As a Patient Liaison Officer, you will support patients and clinical teams across the Royal Melbourne Hospital to navigate private and compensable admission options. Working within Revenue Services, you will provide clear information and support informed financial consent, while contributing to the timely and accurate identification and capture of revenue.

You will build effective relationships with clinical and administrative teams and provide a visible Patient Liaison service across the hospital. You will also support administrative functions at Elizabeth Street or Royal Park Campus and provide assistance to PLO colleagues as required.

This role works across a 7-day rotating roster and provides a roaming service across the Wards and Emergency Department.

Key Accountabilities

Reporting to the Patient Liaison Manager - Revenue Services, the Patient Liaison Officer will work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards and will be responsible for encouraging private and compensable admissions. Your day to day will include:

- Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
- Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status
- Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across all RMH sites as required.
- Participating in continuous improvement projects and playing a role in developing the Patient Liaison function.




- Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED

About You

- An adaptable, and collaborative individual who thrives in a fast-paced environment
- A team player, who is willing to continuously improve and challenge the current state
- Ability to analyse and problem solve when interpreting data
- High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
- Experience with funding models within the public hospital setting

Benefits of Working at RMH

- Meaningful Work

Make a real difference in the lives of patients, families and our community.

- Career Growth

Access learning, development, and diverse career opportunities.

- Supportive Culture & Belonging

Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.

- Innovation

Help shape the future of healthcare through research, technology and new models of care.

- World-Class Excellence

Work alongside leading healthcare professionals at one of Australia's premier public hospitals,



within the Parkville Precinct—one of the world's leading biomedical and research precincts.

- Enjoy great employee benefits

Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville Precinct

Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

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Interested?

Click Apply to submit your application, including a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Our Commitment

We acknowledge the Traditional Owners of the lands on which we work and are committed to fostering a culturally safe workplace for Aboriginal and Torres Strait Islander peoples.

As a child safe organisation, RMH are committed to the safety, wellbeing, and inclusion of children and young people, in line with the Child Safe Standards

We are proud to be a workplace that champions diversity, inclusion and equality for our staff and communities we support, we welcome applications from people of all backgrounds, identities, and abilities, and will provide reasonable adjustments throughout the recruitment process.

All appointments are made subject to satisfactory background and compliance checks, including a Criminal History Record Check (or equivalent), Working with Children Check and Immunisation assessment.

📌 Patient Liaison Officer (Parkville)
🏢 The Royal Melbourne Hospital
📍 Parkville