Redicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This wide-ranging role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
What you'll be doing
- Providing first and second-level software support via phone and email
- Troubleshooting system issues and guiding non-technical users
- Completing data analysis, reporting and quality assurance
- Designing reports, forms and pages within the case management system
- Monitoring and triaging software support requests
- Identifying bugs and opportunities for system improvements
- Testing new features and software changes
- Working with Business Analysts, Testers and Developers on product improvements
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📌 Customer Technical & Support Specialist (Brisbane City)
🏢 MTYU - Stones Corner
📍 Brisbane City
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