Lead within a values-driven, connected team The Willow Tree Clinic is a warm, multidisciplinary allied health practice supporting children, families, and adults across Newcastle. We pride ourselves on a collaborative, supportive culture where strong relationships and clear communication sit at the centre of everything we do.

We are seeking a Practice Manager who brings operational strength, clear leadership, and a genuine commitment to fostering a connected, values‑aligned team.

About the role

This is a key leadership position overseeing daily operations while supporting and coordinating a multidisciplinary team. You will work closely with the Directors to ensure smooth service delivery, strengthen systems, and cultivate a workplace built on connection, teamwork, and open communication.

You will be responsible for creating and improving procedures, solving problems proactively, managing staff, and being accountable for operational outcomes across the clinic.

Key responsibilities

- Oversee daily clinic operations and service delivery

- Manage clinician calendars

- Support recruitment, onboarding, and staff development

- Facilitate team meetings and cross‑disciplinary communication

- Strengthen and maintain a positive, collaborative team environment

- Manage Xero processes

- Ensure NDIS compliance and accurate record keeping

- Create, refine, and implement procedures, policies,



and workflows

- Identify issues early and apply effective problem‑solving strategies

- Provide clear leadership and supervision to administrative staff

- Maintain accountability for operational outcomes and service quality

- Respond to client enquiries professionally and with care

- Partner with Directors on team and business growth

About you

You are a people‑focused leader who values communication, collaboration, and team cohesion. You bring:

- Experience in practice management

- Strong communication and interpersonal skills
- A cooperative and supportive leadership style

- High levels of professionalism and emotional intelligence

- Excellent organisation and problem‑solving ability

- Confidence managing staff and leading operational outcomes

- Knowledge of NDIS systems and compliance (desirable)

Requirements

- Working With Children Check

- National Police Check

- First Aid (or willingness to obtain)

- NDIS Worker Check (or willingness to obtain)

Why join us?

- A genuinely supportive and connected team
- A workplace that values communication and collaboration

- Opportunity to grow with a values‑driven clinic

- Ongoing professional development

Apply now

Submit your resume and a brief cover letter outlining your suitability.

📌 Practice Manager (Kotara)
🏢 The Willow Tree Clinic
📍 Kotara