Officeworks in Melbourne is seeking a Strategic Continuous Improvement Manager for the Customer Contact Centre to lead transformational programs that improve customer experience, drive automation and AI initiatives, and deliver measurable service delivery gains.
You will collaborate with cross-functional teams and our managed service partner to ensure governance, quality, and prioritised initiatives across the operation.
This is a senior leadership role aimed at delivering sustained efficiency.
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📌 Cx & Continuous Improvement Lead Ai & Automation Melbourne (Australia)
🏢 Careers Officeworks
📍 Australia
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