About This Role

- Location CFA HQ Burwood Hybrid
- Full Time Ongoing
- PTA 3 $78,980 pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About The Role The Program Support Officer provides essential administrative and coordination support to CFA's Training Design & Development (TD&D;) team, helping ensure operational learning and training materials are developed, quality-assured and delivered effectively.

Working closely with Coordinators and Learning Designers, you will coordinate schedules, meetings, resources and logistics, maintain accurate records and systems, and support the preparation of high-quality documents, reports, presentations and correspondence.

You will also provide administrative support for CFA's learning and student management systems, coordinate consultation activities, undertake research and data processing, and build effective relationships with internal and external stakeholders.

This is a diverse role suited to someone who is highly organised, detail-focused and confident managing competing priorities while providing responsive and professional support.

About You

- Analytical skills,



including demonstrated ability to scope and implement new learning and development initiatives, processes and systems.
- Relevant administration skills and experience. Ability to draft standard documents, correspondence and reports to a professional standard.
- Demonstrated attention to detail, thoroughness and accuracy when accomplishing a task
- Excellent communication and interpersonal skills and an ability to build good working relationships with key stakeholders.
- Ability to work proactively, with minimal supervision and direction.
- Ability to work effectively as a member of a team.
- Excellent computer literacy skills (including MS Office and databases), with knowledge of financial systems an advantage.

Why choose CFA

- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

Your Application Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages)



and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role. Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 14th October 2026

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First

Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected] The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.

You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]

📌 Program Support Officer (Melbourne)
🏢 Country Fire Authority (CFA)
📍 Melbourne