Project Support Officer - WHS Reporting & Team Administration

Clerk Grade: 03/04

Salary Range: $87,199 - $95,482 per annum plus super

Employment Type: Ongoing, full time opportunity. A Talent Pool will be created for further ongoing and temporary roles

Location: Haymarket, preferred or, Parramatta or Gosford (Travel required between these locations & hybrid working available)

People Services, People & Culture, Department of Customer Service

About the Opportunity:

An exciting opportunity exists to join the Occupational Health & Recovery team within People & Culture at the Department of Customer Service (DCS).

As a Project Support Officer, you will play an important role in supporting the delivery of workplace health and safety (WHS) reporting and insights across DCS, while also providing administration and coordination support to the broader Occupational Health & Recovery team.

Working closely with the WHS Reporting & Insights Lead, you will assist with the preparation, maintenance and distribution of safety, workers compensation and recovery reporting, ensuring data is accurate, timely and supports informed decision-making. You will also provide project, administrative and operational support to a team responsible for workplace health, injury management, workers compensation and recovery outcomes across DCS.

This is a great opportunity for someone who enjoys working with data, has strong attention to detail, and thrives in a collaborative and fast-paced environment.

Your Day-to-Day

Reporting to the Associate Director, Occupational Health & Recovery, your responsibilities will include:

- Supporting the preparation and distribution of WHS, workers compensation and injury management reports and dashboards.
- Maintaining reporting schedules, templates, records and documentation to ensure consistent reporting practices.
- Assisting with data collection, validation and quality assurance activities to support accurate reporting and analysis.
- Preparing routine reports, presentations, briefing materials and business correspondence.
- Coordinating team meetings, agendas, minutes and action tracking.
- Managing team administration, including records management, procurement requests, onboarding support and maintenance of team resources.
- Supporting the coordination of projects, initiatives and continuous improvement activities within Occupational Health & Recovery.




- Responding to enquiries and acting as a key point of contact for administrative and reporting-related matters.
- Building effective working relationships with stakeholders across People & Culture and the wider department.
- Contributing to a positive team culture and delivering high-quality support services to internal customers.

About You To be successful in this role, you will demonstrate:

- Experience providing administrative, project or business support in a government or corporate environment.
- Strong attention to detail and the ability to work accurately with data and reporting information.
- Well-developed organisational and time management skills with the ability to manage competing priorities.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook.
- The ability to maintain confidential and sensitive information with professionalism and discretion.
- A proactive and customer-focused approach with a willingness to learn and develop.
- Strong interpersonal skills and the ability to work collaboratively with a range of stakeholders.

Desirable

- Experience supporting reporting, analytics or business intelligence activities.
- Exposure to workplace health and safety, workers compensation, injury management, human resources or related functions.
- Experience using reporting and visualisation tools such as Power BI, Qlik or similar platforms.

Why Join Us? The Occupational Health & Recovery team is a high-performing, supportive and collaborative team dedicated to improving workplace health, safety and recovery outcomes across DCS.

You'll have the opportunity to develop your skills in reporting, analysis, project support and stakeholder engagement while contributing to initiatives that make a positive difference to the wellbeing of our people.

We support flexible working arrangements and encourage applications from people of all backgrounds, experiences and locations across NSW.

About Us The Department of Customer Service (DCS)



transforms the way NSW Government agencies interact with customers. We are committed to delivering excellent services and outcomes for the people of NSW through innovation, collaboration and customer-focused solutions.

Want to Know More?

For more information about the role, please contact Erica Rubic, Associate Director, Occupational Health & Recovery, at [email protected]

How to apply

Your application should include

- a covering letter (maximum two pages) indicating why you are applying for the role and what skills and experience you would bring to this role
- an up-to-date resume (of no more than five pages)

Salary Grade 03/04, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, October 14th, 2026 at 11:59 pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Project Support Officer - WHS Reporting & Team Administration (Sydney)
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