Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role

The Roster Design Officer is responsible for designing, maintaining and optimising planned roster structures that align with client NDIS funding, service delivery requirements, workforce availability and industrial obligations. The role ensures roster designs are financially sustainable, support efficient workforce utilisation and quality service outcomes, NDIS-aligned, compliant with industrial awards and workplace health and safety requirements.

Role Responsibilities:

- Create and maintain master rosters and recurring roster patterns for allocated service clusters.
- Validate, maintain and publish planned rosters within agreed roster publication timeframes, on a rolling or staggered basis.
- Design and update roster structures in line with participant funding, roster-of-care assumptions, service requirements and approved staffing models.
- Ensure roster patterns comply with the applicable industrial award requirements, including ordinary hours, overtime, weekends, active nights, sleepovers, minimum engagements and broken shift considerations, as well as relevant organisational processes




- Identify and recommend roster optimisation opportunities to improve workforce utilisation, reduce avoidable staffing costs and support funding sustainability.
- Monitor roster efficiency, including utilisation, vacant lines, agency and casual usage, overtime patterns and avoidable roster leakage, escalating identified risks and opportunities.
- Support roster consultation and roster change management processes, such as redeployment of employees to other locations within the organisation.

To be successful in this role, you will need:

- Demonstrated rostering / scheduling / workforce or resource planning experience.
- Knowledge of industrial awards, employment conditions and workforce management practices, with the ability to apply these when developing and maintaining compliant rosters.
- Knowledge and experience operating a rostering, workforce management or time and attendance system, reporting capabilities, management of queues and activity routing/overflow
- Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivery of services.
- Robust administrative and communications skills
- Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
- Organisational and time management skills including the ability to prioritise a demanding workload
- Advanced computer literacy e.g. MS Office and Excel.

Great employee advantages





- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
- Regular training and support to succeed in your role, including paid induction for frontline staff.
- A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

- Reference checks
- National Police check
- NDIS Worker Check
- Working with Children check
- Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at [email protected] or call 02 9066 5550.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

📌 Roster Design Officer (Queensland)
🏢 Achieve Australia
📍 Queensland