Who We Are

PolyNovo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology NovoSorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally.

With a footprint in 46 countries and 300+ staff across a range of locations, PolyNovo continues to grow, and opportunity awaits.

Learn more about PolyNovo by visiting our Website or our LinkedIn page.

About The Role

PolyNovo is currently searching for a Sales Operations Administrator to join the Sales team on a part-time basis (0.8 FTE). Reporting to the Manager, APAC Finance and Commercial Operations, the Sales Operations Administrator will be responsible for delivering high-quality sales and customer operations support, including order processing, invoicing, shipment coordination, customer enquiries, and inventory-related reporting. The role acts as a key liaison between Sales, Marketing, Supply Chain, Finance, customers, and 3PL partners to ensure efficient service delivery and operational excellence.

Key Responsibilities

- Provide high-quality customer service through timely processing of orders, invoices, shipments, quotes, and customer enquiries
- Coordinate logistics and order fulfilment activities, ensuring accurate and on-time delivery while managing urgent requests and resolving discrepancies
- Maintain customer records, support new customer onboarding, and manage pending purchase orders




- Support inventory management through stock movement processing, stocktake reconciliations, and inventory reporting
- Provide sales administration support, including CRM management, lead assignment, reporting, marketing material coordination, and customer event logistics
- Monitor and report on samples, demonstrations, discounts, consignment agreements, and sales support activities
- Collaborate with Sales, Marketing, Supply Chain, Finance, and external logistics partners to ensure operational excellence
- Prepare reports and supporting documentation for audit, compliance, and business requirements, while responding promptly to phone and email enquiries.

What You'll Bring

- Experience in customer service, sales operations, order management, logistics, or a similar administrative role
- Strong organisational and multitasking skills with the ability to manage competing priorities
- Excellent communication and stakeholder management skills, with a customer-first mindset
- High attention to detail and accuracy in processing transactions, inventory records, and reports
- Proficiency in Microsoft Office and experience using ERP, CRM, or business systems
- Ability to work collaboratively across multiple teams and with external partners
- A proactive,



solutions-focused approach and the ability to troubleshoot issues effectively
- Experience in inventory management, supply chain, healthcare, medical devices, or logistics environments will be highly regarded.

Why PolyNovo? Join a team that values innovation, collaboration, and professional growth. At PolyNovo, we offer a dynamic work environment and the opportunity to contribute to ground-breaking projects that shape the future of our company and the industry.

- Multinational, ASX 300 listed and values-led business dedicated to redefining healing for the benefit of our patients
- Unique platform technology, an exciting pipeline of highly innovative products
- Diverse, inclusive and adaptable workplace culture
- Career development opportunities and unlimited access to online learning
- Rewards platform with access to discounts at over 450+ Australian retailers
- Paid parental leave for primary and secondary carers, Nurture Days, and more
- Salary packaging including novated car leasing.

Apply Today Please send your resume by clicking on the Apply button. We like AI for lots of things… just not résumé review. Your application is read by actual human beings. No automated screening tools are used in our hiring decisions.

Please note only applicants with full working rights in Australia will be considered.

PolyNovo is committed to creating a workplace that values equity, diversity, and inclusion. We recognise and value that it is the sum of our parts – our combined backgrounds, experiences and perspectives – that allow us to succeed.

Learn more about PolyNovo at: https://au.polynovo.com/company/

📌 Sales Operations Administrator (Melbourne)
🏢 PolyNovo
📍 Melbourne