As we continue to grow, we are seeking two Casual Scheduling Officer to join our team in Kilburn.

Are you organised, solution-focused and someone who enjoys working in a fast-paced environment? Are you ready for an chance to further develop your career within KompleteCare's Rostering Team ?

You will commence in a casual position with full availability required across the week, including weekends and public holidays. The role operates within a 24/7 rostering environment and requires reliable attendance, flexibility and a willingness to work weekends as required to support operational needs. Scheduling will be managed on a rotating basis, with employees working across a 6–8 week rotating roster to support consistent coverage and operational requirements.

With an opportunity to transition to a Permanent Part-Time position, subject to performance, business requirements and availability.

This is an exciting opportunity for someone who enjoys coordinating people, solving problems and making sure our clients receive the right support at the right time.

About the Role The Rostering Officer plays a key operational role, connecting clients, Support Workers, Care Managers and office teams. The role requires a strong understanding of the SCHADS Award and the requirements for effectively rostering and scheduling HSW staff, including working hours, breaks, penalties and relevant rostering provisions.

You will be responsible for ensuring rosters are accurate, efficient and aligned with our clients' individual needs, while responding quickly to changes and unexpected challenges.

This is a busy, phone-based role that requires excellent attention to detail,



strong communication skills and the ability to remain calm and solutions-focused under pressure.

Key Responsibilities

Coordinate and maintain support worker rosters across Adelaide Metro, Adelaide Rural and our Interstate Perth Office.

Match Support Workers to clients based on skills, availability, client needs and compatibility.

Manage roster changes, unplanned leave and shift allocations promptly.

Work proactively to minimise service disruptions and ensure continuity of care.

Respond professionally and promptly to calls, emails and messages from clients, Support Workers and managers.

Maintain accurate and up-to-date client and employee information within the rostering system.

Work collaboratively with Care Management, P&C;, Operations and other departments.

Identify and resolve rostering issues and gaps in a timely manner.

Provide a high level of customer service to clients and staff.

Ensure rostering practices are consistent with client requirements, employee availability and organisational procedures.

Participate in weekend rostering support and fortnightly on-call responsibilities, as required.

On-call allowances apply.

About You

We are looking for someone who:

Is organised, reliable and able to manage competing priorities.





Enjoys working with people and solving problems.

Has strong attention to detail and accuracy.

Has excellent computer and data-entry skills.

Can remain calm and professional in a high-pressure environment.

Has confident, clear and professional communication skills.

Demonstrates a caring and respectful approach when working with clients and frontline staff.

Is able to think quickly and make appropriate decisions when circumstances change.

Works well independently while also being a strong team player.

Has 1–2 years' experience in administration or previous rostering, scheduling or a similar coordination role (desirable but not essential).

Why Join the Rostering Team?

This is more than simply filling shifts. As a Scheduling Officer, you will play an important role in ensuring our clients receive consistent, reliable and high-quality support.

By joining the Rostering Team, you will have the opportunity to:

Receive comprehensive training and ongoing support.

Develop your coordination, communication and problem-solving skills.

Work closely with multiple areas of the business.

Build valuable knowledge of our clients, services and operations.

Develop your career within a rapidly growing organisation.

Be part of a supportive and collaborative team.

Make a genuine difference to the lives of our clients and Support Workers.

Job Type: Casual

Pay: From $45.28 per hour

Experience

- scheduling or administration: 1 year (Preferred)

Licence/Certification:
- NDIS Clearance (Preferred)
- Driver Licence (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Scheduler (Kilburn)
🏢 KompleteCare Community and Home Care Services
📍 Kilburn