/n About the Role /n CARe Automotive is looking for an experienced Service Advisor to join our brand-new repair centre in Thornleigh, opening in November 2026. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey. /n /n You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes. /n /n About CARe Automotive /n CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do. /n /n Key Responsibilities /n Customer Service /n /n

- Be a point of contact for CARe customers

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- Accurately document customer concerns and vehicle condition

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- Clearly explain repair processes, scope, and timeframes

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- Maintain ongoing communication with customers and Customer CARe

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- Handle customer concerns professionally and calmly

/n /n Vehicle Intake & Coordination /n /n

- Complete tablet‑based check‑in and Digital Triage processes

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- Capture accident, non‑accident, and pre‑existing damage

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- Mark up vehicles and maintain accurate records in RPS

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- Review jobs, action notes, and support production planning

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- Coordinate rectifications,



Out of Scope items, and quick‑fit work

/n /n Administration, Safety & Compliance /n /n

- Maintain accurate documentation and system records

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- Support continuous improvement and process compliance

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- Follow all site safety rules, PPE requirements, and procedures

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- Identify and escalate safety risks or incidents

/n /n About You /n Essential /n /n

- Experience in an automotive repair or workshop environment

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- Strong customer service and communication skills

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- High attention to detail and organisational ability

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- Understanding of vehicle repair processes

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- Current driver’s licence

/n /n Desirable /n /n

- Certificate III in Panel or Paint

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- Experience in a senior customer service or advisor role

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- Knowledge of insurance or accident management environments

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- Experience with RPS or similar repair management systems

/n /n Why Join CARe Automotive? /n /n

- Work for a fast growing national repair network

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- Customer‑focused culture with strong operational support

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- Supportive team environment with clear processes

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- Competitive, above market salaries aligned to your skills and experience

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- Clear pathways for career progression as we continue expanding across Australia & beyond

/n /n /n Apply Now /n If you’re passionate about delivering excellent customer experiences and have experience in automotive repair environments, we’d love to hear from you. /n Apply now via Seek /n

📌 Service Advisor - Automotive Repair (Thornleigh)
🏢 Care Automotive Group Pty
📍 Thornleigh