About the Role CARe Automotive is looking for an experienced Service Advisor to join our brand-new repair centre in Thornleigh, opening in November 2026. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey. You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do.

Key Responsibilities Customer Service - Be a point of contact for CARe customers - Accurately document customer concerns and vehicle condition - Clearly explain repair processes, scope, and timeframes - Maintain ongoing communication with customers and Customer CARe - Handle customer concerns professionally and calmly Vehicle Intake & Coordination - Complete tablet‑based check‑in and Digital Triage processes - Capture accident, non‑accident, and pre‑existing damage - Mark up vehicles and maintain accurate records in RPS - Review jobs, action notes,



and support production planning - Coordinate rectifications, Out of Scope items, and quick‑fit work Administration, Safety & Compliance - Maintain accurate documentation and system records - Support continuous improvement and process compliance - Follow all site safety rules, PPE requirements, and procedures - Identify and escalate safety risks or incidents About You Essential - Experience in an automotive repair or workshop environment - Strong customer service and communication skills - High attention to detail and organisational ability - Understanding of vehicle repair processes - Current driver’s licence Desirable - Certificate III in Panel or Paint - Experience in a senior customer service or advisor role - Knowledge of insurance or accident management environments - Experience with RPS or similar repair management systems Why Join CARe Automotive?

- Work for a fast growing national repair network - Customer‑focused culture with strong operational support - Supportive team environment with explicit processes - Competitive, above market salaries aligned to your skills and experience - Clear pathways for career progression as we continue expanding across Australia & beyond Apply Now If you’re passionate about delivering great customer experiences and have experience in automotive repair environments, we’d love to hear from you. ? Apply now via Seek

📌 Service Advisor – Automotive Repair (Thornleigh)
🏢 Care Automotive Group Pty
📍 Thornleigh