At Interactive, we deliver trusted technology for unstoppable Australian business and we've recently named as the 'MSP of the Year' by CRN.

We're the team behind some of Australia's most critical cloud and managed services environments, helping customers operate with certainty and confidence.

About this role

You'll own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring operational performance, service quality and customer satisfaction remain at the highest level whilst building strategic relationships across all levels of your customer accounts

You'll be responsible for:

- Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts
- Leading service reviews, reporting, governance and action tracking
- Guiding customers through incidents, problems, changes and service requests
- Driving continual improvement using service data, trends and customer feedback




- Building trusted stakeholder relationships and identify opportunities to strengthen retention and growth

What you'll bring

- Solid SDM experience working with large, complex customer accounts
- Strong ITSM expertise and ITIL certifications
- Proven success managing SLAs, governance, risk and service performance
- Strong stakeholder engagement and communication skills

Why join us?

- Join the CRN 2026 MSP of the Year
- Drive service excellence across leading Australian organisations.
- Free onsite parking
- Onsite barista
- Career growth within one of Australia's leading technology services providers

Ready to make an impact? If you're passionate about service excellence, operational excellence and building trusted partnerships, we'd love to hear from you.

📌 Service Delivery Manager (Melbourne)
🏢 Interactive
📍 Melbourne