:pspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptMcDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Maccas”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

/span/pdivdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxbCould you be our next Service Delivery Manager? /b/H2/divdivpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAt McDonalds, technology keeps the magic happening behind the scenes from the Restaurants our customers love to the corporate teams that support them. Were searching for an experienced Service Delivery Manager to lead the delivery of our Infrastructure services across Australia and

New Zealand. Youll work alongside global teams, internal stakeholders and strategic partners to deliver reliable, secure and continuously improving technology that makes a real difference. Its a high-impact role with the scale, variety and challenge to match.

/span/p/div/divdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxbWhat you can expect on a day-to-day basis:/b/H2/divdivul style=list-style-type:discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptLeading, coaching and developing your Infrastructure Operations team to deliver on agreed priorities, fostering a robust culture of service, performance and accountability/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptOwning the end-to-end delivery of Infrastructure Operations, ensuring services are stable, monitored, supported and continuously improving/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptProviding technical leadership, architecture oversight and design governance across Infrastructure and Workplace Technology/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptTranslating global strategy into executable initiatives, balancing operational demand with transformation and project delivery/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptActing as the key escalation point during deployments, major incidents and critical operational events, keeping calm and in control under pressure/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptPartnering with business stakeholders, project teams,



global product owners and technology counterparts to align and deliver on what matters/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptLeading managed service providers and suppliers, owning vendor performance, service quality, cost and continuous improvement/span/li/ul/div/divdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxbYour keys to success:/b/H2/divdivul style=list-style-type:discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptProven experience leading technology operations teams and delivering operational priorities at scale/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptStrong infrastructure and architecture capability across workplace technology, identity, cloud, hosting, Wintel, networking, backup and endpoint platforms/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptThe ability to define and govern technical standards, roadmaps and design principles that support secure, resilient and cost-effective platforms/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptA solid grasp of ITIL, monitoring, patching, resilience, recovery, automation and lifecycle practices/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptThe confidence to influence technical direction and govern delivery outcomes through strong vendor and stakeholder relationships/span/li/ul/div/divdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxbRelish in the Macca’s difference when you join the Golden Arches:/b/H2/divdivul style=list-style-type:discli style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongCompetitive Remuneration Package. /strong

We offer a total reward package of base salary, health care,strong /stronglong-term incentive share program and a target incentive bonus plan./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrong5 Weeks of Annual Leave. /strong

Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica,



sans-serif;font-size:12.0ptstrongFlexible Work Environment. /strong

Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value. /span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongPaid Parental Leave. /strong

We proudly support growing families with paid parental leave top-up options, helping you take the time you need while maintaining financial stability. /span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongBirthday amp; Volunteer Leave. /strong

Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongModern Office with Sustainable Amenities. /strong

Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting. /span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongOngoing Professional Development. /strong We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.

/span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongMacca’s Staff Discount amp; Retail Discounts. /strong

Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongAccess To Our 24/7 Wellbeing Partner (Sonder) For You amp; Your Immediate Family. /strong

Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals./span/lili style=font-family:arial, helvetica, sans-serif;font-size:12.0ptspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptstrongA Fun amp; Vibrant Culture. /strong

Immerse yourself in local and Macca’s only events and experiences from day one of working with us. /span/li/ul/div/div/divpspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAt Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.

/span/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:12.0ptAs an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation. /span/p

📌 Service Delivery Manager (Thornleigh)
🏢 McDonald's Australia Corporate
📍 Thornleigh