We’re looking for a Service Desk Officer to provide responsive, customer-focused IT support within a professional workplace based in Victor Harbor.

This role would suit someone who enjoys working with people, troubleshooting day-to-day technology issues and delivering a positive experience for end users.

What you’ll be doing:

- Providing Level 1 and general IT support to users
- Troubleshooting hardware, software and Microsoft 365 issues
- Supporting users across Outlook, Teams, OneDrive and other M365 applications
- Assisting with user accounts, access and basic administration
- Logging, managing and resolving service desk requests
- Escalating more complex technical issues when required
- Providing clear and friendly support to users with varying levels of technical knowledge
- Maintaining accurate documentation and ticket updates





What we’re looking for:

- Previous experience in a Service Desk, Help Desk or IT Support role
- Strong hands-on experience with Microsoft 365
- Excellent customer service and communication skills
- Good troubleshooting and problem-solving ability
- Ability to explain technical issues in simple, easy-to-understand language
- A proactive and approachable attitude
- Ability to work effectively both independently and as part of a team

? Location: Victor Harbor, SA

If you have a strong customer service mindset, solid Microsoft 365 experience and enjoy helping people with technology, we’d love to hear from you.

📌 Service Desk Officer (Victor Harbor)
🏢 Hays
📍 Victor Harbor