Department: Cyber Services and Capabilities

Location: AUS Sydney Clarence Street

Description Position Title: ServiceNow Administrator Location: Australia (Hybrid)

Type: Full-time

Role Purpose NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a ServiceNow Administrator to help maintain, build, and improve our ServiceNow implementation to enable NCC to iterate and develop its ability to defend customers from cyber-attacks.

Key Responsibilities **Summary

Key responsibilities** · Act as the ServiceNow SME within the Cloud XDR team

· Build and maintain ServiceNow workflows

· Work with analysts and engineers to identify and implement improvements to the platform to increase efficiency and efficacy of the team

· Collaborate with engineering and development to improve the overall Cloud XDR platform experience for customers

· Perform onboarding activities with the project team enable current customers to be monitored

· Build and maintain integrations between NCC Groups ServiceNow and customers ITSM platforms

Skills, Knowledge & Expertise What we are looking for in you Technical Skills & Knowledge :

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving industry. We don’t expect the chosen candidate to be a cyber security expert, but they will have the prospect to learn about the industry and practicing cyber security.

· Extensive experience of the ServiceNow platform

· Good experience scripting

· JavaScript, HTML, CSS, AJAX, etc

· ServiceNow Certified System Administrator Certification

Desirable: · ServiceNow Certified System Administrator

· ITIL foundation - desirable





Ways of working · Focusing on Clients and Customers.

· Working as One NCC.

· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.

Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry.

Our teams' partner with clients across a multitude of industries, delving into, securing recent products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and perks:

· Superannuation

· Leaves Benefits include but not limited to:

· Annual leave – 20 days

· Sick Leave & caregivers Leave – 10 days





· Marriage/Civil Partnership Leave (1 day)

· Moving Home Leave (1 day)

· Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.

So, what’s next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you.

Alternatively send your details to [email protected] . We review every application received and will get in touch if your skills and experience match what we’re looking for.

If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

To ensure a fair and consistent assessment process, candidates must not use AI tools to generate, suggest, coach or provide responses during live or recorded interviews unless this has been approved in advance, by the hiring team. For more information please read our AI in Hiring - Candidate Policy.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [email protected]. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

📌 ServiceNow Administrator (Sydney)
🏢 Ncc Group
📍 Sydney