SEWB Intake Administration Officer

Identified Aboriginal and/or Torres Strait Islander Position

Location: Rockhampton with Outreach to Mount Morgan and Blackwater, QLD

Employment Type: Full-Time

Salary: Competitive package + salary packaging opportunities

Are you passionate about empowering Aboriginal and Torres Strait Islander people and communities? Do you believe culture, connection, and community are fundamental to social and emotional wellbeing?

Bidgerdii Community Health

Service is seeking a highly organised and community-focused SEWB Intake Administration Officer to support the delivery of our Nurturing Spirits Program across Rockhampton, Mount Morgan, and Blackwater. This is more than an administration role. It is an opportunity to be the first point of contact for community members seeking support and to play a vital role in connecting individuals, families, and communities with culturally safe Social and Emotional Wellbeing services. Working alongside Elders, community members, wellbeing practitioners, and key stakeholders, you will help ensure people receive the right support at the right time while contributing to stronger, healthier, and more connected communities.

About Us

Bidgerdii Community Health Service is a community-controlled organisation with more than 30 years of experience delivering culturally safe, accessible, and effective healthcare and wellbeing services throughout Central Queensland. Our vision is to improve health outcomes and strengthen the social, emotional, and cultural wellbeing of Aboriginal and Torres Strait Islander people and communities.

About the Nurturing Spirits Program The Nurturing Spirits Program is a Social and Emotional Wellbeing (SEWB) initiative focused on strengthening:

• Cultural identity and connection • Healing and resilience • Social and emotional wellbeing • Community participation and inclusion • Youth engagement and mentorship • Stronger and healthier families and communities The program works alongside individuals and communities to deliver culturally safe support services, wellbeing activities,



education, referral pathways, and community-led initiatives that promote healing and positive outcomes.

This is an Indigenous – identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the Anti-discrimination act. Please indicate within your application if you are of Aboriginal or Torres Strait Islander decent.

About the Role

As the Nurturing Spirits Intake Administration Officer, you will be responsible for coordinating referrals, managing intake processes, maintaining client communication, and supporting the overall delivery of the Nurturing Spirits Program. You will be the welcoming first point of contact for many community members seeking support and will play an important role in ensuring clients are connected with the most appropriate services and programs. The role includes a combination of client intake, administration, stakeholder engagement, data management, and community support activities.

We are looking for someone who is:

- Passionate about Aboriginal and Torres Strait Islander health and wellbeing.
- A strong communicator who can engage respectfully with community members and stakeholders.
- Compassionate, organised, and client-focused.
- Able to manage competing priorities while maintaining attention to detail.
- Committed to culturally safe, strengths-based, and community-led approaches.

Essential Requirements

- Identify as an Aboriginal and/or Torres Strait Islander person and demonstrate a strong understanding of Aboriginal and Torres Strait Islander communities, cultures, and values.
- Qualification in Business Administration, Community Services, Health Administration, Mental Health,



Social Services, Indigenous Studies, or a related field; or equivalent experience.
- Experience in administration, intake coordination, community services, health services, or client support roles.
- Demonstrated understanding of confidentiality, qualified boundaries, and culturally safe service delivery.
- Strong organisational and computer skills.
- Current Queensland Driver Licence.
- Current Blue Card (or ability to obtain).
- Current First Aid and CPR Certificate (or willingness to obtain).
- National Police Check.
- Ability and willingness to travel throughout the region.

Desirable

- Experience working within an Aboriginal Community Controlled Organisation (ACCHO).
- Understanding of Social and Emotional Wellbeing models of care.
- Experience using client management or electronic medical record systems.
- Knowledge of mental health, trauma-informed practice, and referral pathways.
- Experience supporting community engagement and wellbeing programs.

How to Apply

Click ‘Apply Now’ to submit your application and please include:

- Your current CV or resume, including referees.
- A short 1 - 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and “Key Selection Criteria” section of the Role Description.

Please note pre-employment checks will be carried out on successful applicants recommended for employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), police criminal history check, Australian work status and vaccination requirements.

If you need more information, please contact HR and Recruitment team - [email protected]

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Bidgerdii strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

📌 SEWB Intake Administration Officer - IDENTIFIED POSITION (Rockhampton)
🏢 Bidgerdii Community Health Service
📍 Rockhampton