Neilson Financial Services is seeking a Customer Service Team Leader in Sydney to guide a growing ANZ Customer Care function. You’ll lead a team of care agents, drive performance, oversee coaching and compliance, and partner with L&D; to deliver excellent customer outcomes in a rapid-growing life-insurance business.
The role blends operational leadership with a focus on people development, process improvements, and measurable results, reporting to the Head of Customer Care.
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📌 Senior Customer Care Leader – Scale & Coach Team (Sydney)
🏢 Neilson Financial Services
📍 Sydney
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