Student Experience & Retention Officer

Part Time, Ongoing (0.5 FTE)

Location: Wangaratta Campus

Salary: $82,109 - $86,821 per annum pro rata plus superannuation (PACCT Level 5.1-5.3, Victorian TAFE PACCT Staff Agreement 2025).

Why join us?

At Northern Victoria Institute of TAFE (NVITAFE), we're building one connected organisation while continuing to deliver high-quality training and skills through the trusted GOTAFE and Wodonga TAFE brands.

NVITAFE operates across 11 campuses in Northern Victoria, and across a further 12 sites nationally to deliver training to the Australian Defence Force.

As one of Victoria's largest regional TAFEs, with more than 1,000 employees and in excess of 14,000 students, we're investing in our people, our capability, and the future of vocational education.

Every day, our people contribute to helping learners gain the skills, confidence and opportunities to transform their lives.

About the role

Are you passionate about helping students overcome barriers and stay engaged in their education journey? As a Student Experience and Retention Officer, you will play a vital role in providing welfare support, engagement strategies, and advocacy services to assist students in achieving their study goals. This position is an excellent opportunity to work directly with students, deliver meaningful interventions, and make a real difference in their retention and success.

This is a fantastic opportunity to join a collaborative team at an exciting time in the evolution of NVITAFE.

About you

You will bring

A Diploma of Community Welfare or equivalent and/or experience within community welfare or working towards a related qualification.





- Strong skills in providing intervention, counselling, and welfare support to students at risk of disengagement.
- Experience working with local support services and building referral networks.
- Excellent communication, conflict resolution, and negotiation skills.
- High-level organisational skills, including accurate record-keeping and reporting.
- A flexible, creative, and proactive approach to supporting student success and wellbeing.
- A proactive and skilled approach, with a commitment to maintaining confidentiality and integrity.

We recognise that applicants may not meet every criterion listed in a Position Description. If you believe you have the capability to succeed in the role and can demonstrate relevant skills, experience or potential, we encourage you to apply.

What you'll need

Successful applicants will be required to provide:

- a current National Police Check (issued within three months of commencement)
- a current Employee Working with Children Check (or evidence of application)
- a current driver's licence

Why join us?

Working at NVITAFE means being part of an organisation committed to making a positive difference in our communities.

We offer

- a supportive and collaborative workplace culture
- professional learning and development opportunities




- meaningful work that supports students, industry and our communities
- the opportunity to help shape the future of one of Victoria's largest regional TAFEs.

We support flexible work arrangements and, where operationally appropriate, may offer options such as versatile start and finish times, hybrid work, part-time arrangements, job sharing or other flexible work options.

An inclusive employer

NVITAFE is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, women, LGBTQIA people, Veterans, and people of all ages, genders and identities.

Child Safety Commitment

Central to our values, NVITAFE prioritises the safety and wellbeing of young people, with Child Safety Officers on-site and Child Safety Policies. All staff must complete Child Safe Training and obtain a Working with Children Check and a Nationally Coordinated Criminal History Check.

How to apply To download the Position Description or submit your application, please visit the NVITAFE Careers website: https://www.nvitafe.edu.au/careers For enquiries about the role, please contact *****@gotafe.vic.edu.au.

We are committed to providing an inclusive and accessible recruitment process. If you require adjustments at any stage of the recruitment process, please contact *****@nvitafe.edu.au and we will work with you to provide appropriate support.

Applications close: 11 October 2026

📌 Student Experience & Retention Officer (Wangaratta)
🏢 Northern Victoria Institute of TAFE
📍 Wangaratta