Introduction

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people.

We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Description

About The Role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description The ATSICHS Housing service (Ngumpie Uruue) delivers crisis accommodation support to Aboriginal and Torres Strait Islander women and families who are homeless, or at risk of homelessness. ATSICHS manages crisis accommodation dwellings across Brisbane and Logan, complimented by a team of ‘Housing and Wellbeing Practitioners’ that provide one-to-one intensive case managed supports. At ATSICHS, we aim to secure sustainable housing for women and families in temporary crisis accommodation, but also address the underlying causes of housing breakdown — from personal wellbeing and mental health to financial planning, family breakdown, parenting capacity, family violence, substance misuse, and healthcare needs.

The role is heavily outreach focussed and delivers support through a case management framework.

The Housing Team Leader role is a front line-management role, part of the Community Services leadership team. As a Team Leader at ATSICHS, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing, and personal organisation.

As a leadership team, and front-line Team Leader, we are focused on client impact above anything else. Client impact in a manager role means we utilise data in a safe and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.

Duties

- Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral. Develop referral pathways across sector through strong interagency partnerships to maintain annual service target of clients.
- Ensure all staff maintain a minimum caseload. Operate a fortnightly Triage and Allocation of new referrals to always maintain minimum benchmark.
- Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problem solve immediate client crisis, based upon high-level theoretical knowledge and risk management decision making.

- Ensure all staff complete the ‘Worker Safety Assessment’ prior, and directly after, first home visit,



ensuring a safe working setting culture is developed in team. Ensure all staff complete an initial ‘Client Safety Screening Assessment’ and corresponding ‘Safety Plan’ where appropriate.
- Ensure all staff facilitate ATSICHS ‘Narrative Assessment Tools’ and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
- Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients. Utilise the Coaching App to record all staff.
- Build staff capacity to deliver quality case plans and case plan reviews, ensuring scoring of assessment domains are accurate and adhere to minimum quality benchmarks.
- Develop and implement consistent weekly data dashboards and operational systems to track team/individual staff throughput and outcome targets (percentage of clients achieving consent, minimum weekly home visit rate, case load level benchmark, client outcomes etc.).

Send data to staff and use it as the basis of all staff supervision and support.

- Create and implement bespoke solutions to improve individual staff quality case management practices, ensuring individual learning plans, targeted training, in-field coaching, and performance coaching is exhausted to achieve quality benchmarks. Ensure development activities utilise the online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding).
- Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.
- Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
- You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $113,313 + 12% super
- Permanent full-time role.
- Company provided laptop & mobile phone.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.




- Flexible rostering hours/9 day fortnight options available.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
- Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings.

Skills and Experiences

Required

- Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

- Diploma in relevant Community Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.

AND

- Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
- Strong writing skills and experience in evaluation of programs/services.
- Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.
- Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.).

Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.

- Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.
- With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.

Additional Requirements

- National Police Certificate.
- Current Working with Children's Card (Blue Card) or be eligible to apply.
- Driver's Licence.
- Evidence of Work Rights.
- Immunisations Category B.
- Travel to work in the community on a regular basis.
- Provide on-call support after hours and on weekends on a rotating roster for 1 week every 2 weeks.

Other Information ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

How To Apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.

📌 Team Leader, Housing and Wellbeing (Queensland)
🏢 Aboriginal u0026 Torres Strait Islander Community Health Service Brisbane
📍 Queensland