IT Technical Account Manager job available at National MSP | Permanent | Melbourne South-East | ASAP Your new company A National Managed Service Provider requires a Technical Account Manager for a permanent opportunity commencing ASAP to be based in Melbourne's South-East. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development. This role will be predominantly based at client sites throughout Melbourne.
Your current role In this exciting role, you will be:
- Building long-term relationships with clients and becoming their trusted technology advisor.
- Aligning clients' IT infrastructure to best practice standards set by the company.
- Making recommendations to help improve the client's technical environment.
- Conducting Technical Alignment Reviews and regular onsite visits.
- Identifying risks and sales opportunities and providing recommendations.
- Assisting clients with technology planning, roadmaps and strategic IT initiatives.
What you'll need to succeed To be successful in your application, you will need:
- Strong client management experience in an MSP setting.
- Sound knowledge of Microsoft 365, cloud technologies and modern business IT environments.
- Experience with Autotask PSA, Datto RMM and IT Glue is advantageous.
- A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
- Excellent communication and presentation skills.
- A current driver's licence and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and flexible working arrangements. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to @hays.com.au.#3012063