Customer service representative/online orders assistant
We are seeking an enthusiastic and customer-focused Customer Service Representative / Online Orders Assistant to join our team at Artisan Ornaments' in Maribyrnong, Victoria.
This is a contract role with the opportunity to work in a dynamic and creative environment.
The role will commence on a full-time basis in the first week of November until Christmas with hours ranging from 25-50 hours per week with some sporadic hours from the mid of October.
What you'll be doing
- Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and efficient manner
- Dealing with inbound & outbound calls
- Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
- Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
- Collaborating with the broader team to identify and implement process improvements
- Labelling parcels for shipments
- packing and tracking outgoing parcels.
What we're looking for
- Previous experience in a customer service or administrative role, preferably within a retail or e-commerce setting
- Polite & friendly communication and interpersonal skills
- Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively
- A keen eye for detail and a commitment to accuracy
- Availability Monday to Friday from the first week of November is a must.
About us
Artisan Ornaments' is a leading retailer of high-quality, personalised Christmas Ornaments Our team of talented artists work together to create unique and inspiring designs that bring joy to homes around the world.