Job Title: Retail Support Representative

Location: Rowville, Victoria, Australia OVERVIEW To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

RESPONSIBILITIES - Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines - Demonstrate in-depth knowledge of SRAM products, including current and previous product lines - Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement - Initiate and complete repair processes on SRAM products according to factory specifications - Attend industry-sponsored events, as needed, to provide technical support - Other duties as assigned QUALIFICATIONS - 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics - Extensive bicycle mechanical knowledge,



supported by practical proficiency in technical diagnostics, repairs, and maintenance - Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties - Solid customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner - Ability to learn quickly via on-the-job experience, training, and customer interaction - Excellent written, verbal, and organizational skills - Proficiency with Microsoft Word and Excel; SAP knowledge a plus - Ability to travel domestically and internationally, including weekends, up to 10% as needed - Initial training period of 3–4 months - Bonus- A passion for cycling!

COMPENSATION & BENEFITS - Starting salary: $70,000 AUD - Eligible for annual corporate bonus based on company and individual performance - Superannuation - Paid time off

📌 Technical Support Representative (Rowville)
🏢 SRAM
📍 Rowville