EB Pearls, an Australian digital product partner, seeks a Customer Service Manager to own the client experience across Delivery Pods, setting standards and coaching teams to ensure high-quality service. You will work with UX/UI Designers, Engineering Managers, Developers and Product Analysts to keep clients informed and confident throughout delivery.
The role focuses on leadership, structured processes, and coaching to deliver predictable outcomes, with explicit SLAs and continuous improvement
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📌 Client Success Leader: Elevate Service Quality (New South Wales)
🏢 EBPearls
📍 New South Wales
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