Virtual Receptionist - Remote/Work from Home

Permanent - Part time and full time options available.

Looking for a work-from-home role where your communication skills really matter? Join OfficeHQ, a globally recognised, award-winning company, as a Virtual Receptionist and become the first point of contact for businesses across Australia and beyond.

We're growing and looking for people who take pride in a great phone manner, love helping others, and want a secure, long-term role they can do from home.

The role

As a Virtual Receptionist, you'll be the voice of our clients — answering calls, managing digital interactions, and ensuring every person who contacts one of our client businesses feels heard and helped.

- Answer inbound calls and manage digital interactions professionally and warmly.
- Relay messages promptly and accurately to the right people.
- Represent multiple client businesses with the right tone and manner for each.
- Bring a positive, calm presence to every interaction, even when it's busy.

This role will build your skills as a professional receptionist with real variety — no two calls are the same.

Why Join us?

Competitive pay

Start on $56027 per year (plus super), with the opportunity to earn monthly performance bonuses. Penalty rates apply for after-hours and weekend shifts.

Recognition that means something

We celebrate our people through awards, team events, and a genuine culture of appreciation.

Growth opportunities and development

Receive ongoing coaching and upskilling opportunities within a collaborative team environment. We promote from within and actively invest in people who want to grow. Many of our leaders started in receptionist roles and progressed through the business.

Supportive team culture

You'll receive structured onboarding, comprehensive training, ongoing coaching, and direct support from experienced team leaders who are there when you need them.

Work from home lifestyle

Enjoy the benefits of a structured remote role without the daily commute,



while staying connected to a collaborative and supportive national team.

Perks

Novated car leasing, discounted Medibank private health insurance, an employee assistance programme for you and your family, and salary sacrifice on portable electronic equipment.

What you'll need.

Skills

Strong communication and a polished telephone manner, with sharp attention to detail — accuracy in messages and information matters here.

Experience

Experience in a fast-paced contact centre, reception or medical reception environment is highly regarded. We’ll also consider experience from other busy, customer-focused environments such as insurance, banking or similar roles. You must be comfortable managing a high volume of calls, speaking with a wide range of people, and following clear processes and procedures.

Tech confidence

Comfortable using a computer day-to-day — Microsoft 365 and Teams experience is helpful. Typing speed of at least 45 wpm, and confident navigating online systems using a keyboard and mouse.

Home office setup

- A separate, quiet workspace where you can take calls without interruption.
- A modern Windows 11 or macOS computer (purchased within the last four years, with at least 8GB RAM).
- A fast, reliable NBN connection — hard-wired preferred, minimum 100 Mbps.

Work rights

Australian work rights are required for this role.

Details to know

Shifts

You'll choose your shift from set full time and part time options between 7am and 7pm Monday to Friday when you're offered the role - so you know exactly what you're working before you start. Penalty rates apply if you work any after-hours and weekend shifts.

Training A 3-hour paid online onboarding session will take place on Friday prior to training. Comprehensive paid online training then runs over 10 days, Monday to Friday, 8:30am to 5:00pm AEST, commencing 9 November 2026. Full attendance at both the onboarding session and training is required.

How to apply

Submit your resume and a separate cover letter by 16th October 2026

Applications without a cover letter will not be considered.

📌 Virtual Receptionist - (Remote/Work From Home) (Brisbane)
🏢 OfficeHQ
📍 Brisbane