Closes: 13 October 2026

Classification: Information Technology Officer Class 2 Salary: $102,657 - $116,592 plus superannuation

Position No: 13523

Directorate: Digital Canberra

Advertised (Gazettal date): 29 September 2026

Contact Officer: Shane Eccleston on [email protected] or (02) 6207 7963

Details: Do you want to enrich your community by providing digital government services that are so easy, they just happen? That’s what Digital Canberra is here to do. We deliver and support digital government services that are easy to access, save time, and are safe to use. Join Digital Canberra and help deliver smart, secure, and seamless digital services that improve the lives of people that live and work in our beautiful city and surrounding area.

At Digital Canberra, you’ll work with passionate technologists, policy experts, and designers to build and sustain services that matter. We value curiosity, collaboration, and creativity, and we’re committed to helping you grow.

Digital Canberra is seeking an experienced Voice Technician to join our Unified Communications team.

The role of the Voice Technician will require you to support and maintain the ACT Government collaboration network across all Directorates and sites throughout the ACT, which can include the troubleshooting and rectification of faults and issues, as well as assisting in the configuration of voice, contact centre, video conferencing and digital signage services across the government. We are seeking an expert in collaboration technologies, with relevant experience in Cisco and with mobile devices and services. Documentation is also critical to this role, so the ability to review and update technical procedures, processes, knowledge base articles and configurations is essential.

What we offer you

At Digital Canberra, we offer a rewarding government career that has a direct, positive impact on the Canberra community. You may be strategic, helping us lead technology investment decisions to build a genuinely connected Canberra,



or you may enjoy the hands-on satisfaction of working with the latest technology to keep our hospitals, schools, and government running. At Digital Canberra, you will make a difference!

As part of the ACT Public Service (ACTPS), Digital Canberra offers some of the best hybrid and versatile working arrangements in Australia. Flexible working in the ACTPS means we provide the opportunity to work remotely (from home) or from a choice of office locations around Canberra, although the exact arrangements will be discussed with your hiring manager, based on operational needs.

Canberra is Australia’s capital – a welcoming, unique city with a quality of life that many cities aspire to. It’s the perfect place to raise children, take advantage of world-class cultural institutions, and enjoy the great outdoors. Canberra is primed for technology evolution. As a young and growing city, the shape of our community and our digital government services will continue to change.

Just like our city, Digital Canberra is inclusive. Our work spans many technology disciplines, and our workforce is culturally and linguistically diverse. We welcome candidates who have the right to work in Australia, which may include temporary and permanent visa holders (subject to your visa conditions and security clearance restrictions).

Eligibility/Other Requirements:

- The successful applicant must be an Australian citizen and possess or acquire and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance at the Baseline level as an eligibility qualification.
- A class C or equivalent driver’s license is essential.
- This position may require a Working with Vulnerable People Check.



For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
- This position does not require a pre-employment medical.

Note: This is a temporary position available immediately until 7 July 2027. The position requires the successful applicant to be an Australian citizen and possess an Australian Government Security Vetting Agency security clearance at the Baseline level as an eligibility qualification for the position. If screening is not successful, your employment will not commence or, if already commenced, your employment will be reassessed.

This role is also an ACT based position, and only applicants who are based in the ACT or willing to relocate will be considered.

How to Apply: Submit a copy of your curriculum vitae and a two-page pitch that addresses the “What You Require” section of the Position Description.

Refer to the Position Description for further information about this role. You may wish to speak to the listed Contact Officer if you have any queries once you have reviewed the Position Description.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note

This is a temporary position available immediately until 7 July 2027.

📌 Voice Technician | Full-time Temporary (Canberra)
🏢 Act Government
📍 Canberra