**The Blue Box.** Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world's most exquisite designs. From our designs to our people, we dare to push the boundaries of what is possible - what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world's most recognizable luxury brand. Are you passionate about delivering exceptional luxury client experiences? Do you thrive in a fast-paced environment where sales, service and people leadership come together? Are you looking for an opportunity to further your career within luxury retail? An opportunity has arisen for an experienced **Client Care Center Manager** to join our Omnichannel team in Sydney CBD on a **6-month contract** . **As a Client Care Center Manager, you will:** + Lead a team of Client Care Advisors to achieve sales, service and productivity targets, while delivering an exceptional Tiffany & Co. experience across all client touchpoints. + Drive the daily performance of the Client Care Center using business insights and KPIs to identify opportunities and achieve sales and service objectives. + Coach and develop the team through regular feedback, performance management and talent development. + Ensure exceptional service levels across phone, messaging, live chat and email channels, continuously elevating the client experience.



+ Partner closely with Ecommerce and Retail teams to deliver a seamless omnichannel client journey, including Ship from Store and new technology initiatives. + Build strong cross-functional relationships with Retail, Ecommerce and Distribution Centre teams to support business priorities and operational excellence. + Oversee operational compliance, reporting and procedures to ensure a high-performing and engaged team environment. **To be successful in this role, you will:** + Have 5+ years' experience in customer service, retail or a call centre environment, with proven people leadership experience. + Have excellent communication, problem-solving and organisational skills. + Have experience working with digital, ecommerce or omnichannel platforms. + Have flexible working availability, including evenings and weekends. **Why Tiffany?** + Great learning and development opportunities. + Join the largest luxury conglomerate in the world: LVMH! + Collaborative work environment in our luxury offices in the heart of Sydney. **This is a 6-month contract opportunity based in our Sydney CBD office.** **Job Identification** : 63767 **Job Category:** : Retail **Assignment Category** : Temporary Full-time **Remote Positions** : No **Qualified Experience** : Minimum 5 Years Equal Opportunity Employer

📌 Client Care Centre Manager (Sydney)
🏢 Tiffany
📍 Sydney