- Lead enrolment process improvements that directly impact the student experience
- Located in Hawthorn (Glenferrie Train station) Full time hours
- Asap start to end of the year (10 weeks approx)

About the role:

This temporary, full time role supports priority enrolment process improvements and course teach-out activities, with a particular focus on building practical, student-friendly course transfer pathways. You'll translate agreed decisions into workable end-to-end enrolment processes, documentation, communications, and case-management approaches-ensuring outcomes are compliant, operationally sound, and deliver a strong student experience.

- Be central to course teach-out and course transfer activity, turning decisions into practical enrolment pathways
- Partner with senior stakeholders across student administration, academics, IT and frontline service teams

Key responsibilities:

- Deliver enrolment-related process improvements, from analysis through to implementation and follow-up
- Translate teach-out decisions into practical enrolment processes, procedures, and business rules
- Develop and maintain course mapping for teach-out and course transition arrangements
- Create clear process documentation (current/future state maps, hand-offs, escalation pathways, system requirements)
- Monitor affected student cohorts, identify risks to completion, and coordinate follow-up/escalation where required
- Work collaboratively with academic and professional stakeholders to resolve enrolment barriers, exceptions, and complex cases

Experience:

You bring hands-on experience working with complex enrolment or student administration processes in a higher education environment,



and you're comfortable balancing detail with delivery. You're analytical, collaborative, and able to convert policy/process requirements into clear operational steps that teams can execute consistently.

- Demonstrated experience with university enrolment processes and student administration operations
- Demonstrated experience coordinating process improvement initiatives end-to-end
- Strong analytical/problem-solving skills, including using data to drive process improvement
- Ability to interpret and apply policies/procedures (and relevant Australian post-secondary compliance requirements)
- Confidence working across multiple stakeholder groups, communicating clearly and documenting processes effectively

About the company:

This is a well-established, student-focused tertiary education environment known for strong internal collaboration, continuous improvement, and a commitment to delivering high-quality services at scale.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

Consultant

[email protected]

Reference number: BBBH50330
Profession:Education & TrainingUniversity - Admin/Student Services

Company: Dixon Appointments
Date posted: 28th Sep, 2026

📌 Enrolment Project Officer (Hawthorn)
🏢 Dixon Appointments
📍 Hawthorn