Job details

Location: Brunswick Job Type: Temp Discipline: Call Centre & Customer Service
Reference: 1674282 Posted: 10 minutes ago

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Job description

Location: Parramatta, NSW (Office-based)
Rate: $41.50 per hour + Super
Contract: Immediate start - ongoing contract - initially 1 month with extension
Hours: 35 hours per week (7 hours per day) - Monday to Friday 9:00am - 5:00-m

About the Opportunity:
We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community.

This role offers the prospect to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism.

Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.

Key Responsibilities:

- Manage a caseload of customers requiring financial management support.
- Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
- Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
- Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
- Deliver high-quality customer service aligned with customer excellence principles.




- Collaborate with internal teams to achieve positive customer outcomes.
- Maintain accurate records and utilise relevant systems and processes effectively.
- Escalate complex matters and complaints appropriately.
- Contribute to continuous improvement initiatives and team success.

About You:
To be successful in this role, you will have:

- Strong customer service, case management or client support experience.
- Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
- Excellent communication and relationship-building skills.
- Strong problem-solving and decision-making abilities.
- The ability to manage competing priorities and work within established policies and procedures.
- A compassionate, respectful and customer-focused approach.
- Intermediate computer skills and confidence using multiple systems.

What's on Offer?

- Meaningful work supporting vulnerable members of the community.
- Supportive and collaborative team environment.
- Convenient Parramatta location.
- Contract extension - long term role

If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.

Apply today or email [email protected] for more information.

📌 Client Service Officer (Customer Service) (Brunswick)
🏢 Charterhouse
📍 Brunswick