Availability: FlexibleTime involved: Minimum 1 hour per week

Ongoing long-term position (minimum 12-month commitment)
Must be able to commit to making regular scheduled calls to participants, generally once per week
Flexible calling schedule based on volunteer and participant availability
Volunteer from your own home
Typical calls range from 20 minutes to 1 hour
Statement of Volunteer Service available after 12 months
Centrelink confirmation of volunteer hours available
Commitment to participate in mandatory training and ongoing learning requirements

Why Choose to Volunteer with Red Cross?

Help reduce loneliness and social isolation in your community
Gain valuable communication and interpersonal skills
Receive comprehensive training and ongoing support
Join Australia's largest humanitarian network
Volunteer flexibly from home, with opportunities to participate in office-based activities and events when available

The Program
Social connection is vital for overall wellbeing. Telechat is an Australian Red Cross social support program designed to reduce social isolation through regular telephone conversations.
Participants are matched with a dedicated volunteer based on shared interests and preferences, helping to build trusted relationships through ongoing conversations, companionship and meaningful social connection. From the comfort of your own home, you can help people stay connected to their community and enjoy a sense of friendship and belonging.
The Prospect
We are seeking friendly, compassionate and reliable volunteers to join our Telechat program. Volunteers are matched with a participant and make regular scheduled calls at a mutually agreed time, generally once per week.




Calls typically range from 20 minutes to 1 hour and focus on building rapport, providing companionship and creating meaningful social connections. Training and ongoing support are provided to help you succeed in the role.
Key Requirements & Your Commitment

Be willing to join a nationwide team delivering a social inclusion program within Aged and Community Care.
Make friendly and engaging social support calls to a matched participant.
Build rapport and meaningful connections through regular conversations.
Possess excellent communication and active listening skills.
Help reduce social isolation through companionship and conversation.
Respect the privacy, rights and dignity of participants and maintain confidentiality.
Complete a simple call record after each conversation.
Follow privacy, safeguarding and escalation procedures.
Report any concerns regarding participant wellbeing to the Telechat team.
Utilise email, online forms and basic digital systems as required.
Maintain clear professional relationships and appropriate boundaries.
Participate in mandatory learning and development activities.
Commit to upholding Red Cross policies, the Aged Care Code of Conduct and any related requirements.
Demonstrate cultural sensitivity and provide inclusive support to people from diverse backgrounds.





Red Cross will ensure you have training, ongoing support and access to other opportunities within the world's largest humanitarian network.
The Impact
As a Telechat volunteer, you'll provide more than conversation. You'll offer companionship, connection and a trusted relationship that can help reduce loneliness and support people to remain connected to their community.
Every call has the potential to create meaningful connection, improve wellbeing and bring friendship and belonging into someone's life. In return, you'll gain valuable insights, develop your communication skills and experience the reward of making a genuine difference through simple, purposeful conversations.
Application Requirements

Access to your own computer, laptop or smartphone.
Reliable phone and internet connection.
All volunteers will be required to undertake a National Police Check, organised through Red Cross.
Statutory Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of age.
Willingness to comply with Red Cross and Aged Care Codes of Conduct.
Commitment to maintaining professional boundaries and participant confidentiality.

Further Information
To find out more about this opportunity please contact the Aged and Community Care Volunteer Assistance Team via email [email protected].
Thank you for considering volunteering with Red Cross. We also have great career opportunities. Please visit: https://www.redcross.org.au/careers/
Purposeful conversations. Meaningful connections. Every call, every week.

📌 Telechat Volunteer - National (Sydney)
🏢 Australian Red Cross
📍 Sydney