· Strong understanding of UAT methodologies, business process validation, and acceptance criteria.
· Proficient in test case design, traceability to business requirements, and defect lifecycle management.
· Excellent stakeholder management and communication—able to align business, product, and engineering.
· Ability to plan and run structured UAT cycles under tight timelines, with transparent status reporting.
· Proven experience with Azure DevOps Work Items and Boards
· Familiarity with test automation strategies for CX and performance/volume testing for calls.
· Experience with contact center platforms (Contact Centre (CCaaS) and Copilot Service Workspace (CSW)) and telephony concepts (IVR)
Nice to Have Skills:
· Prior experience in insurance domain is a plus.
📌 UAT Test Manager (Brisbane)
🏢 XPT Software Australia Pty
📍 Brisbane
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