To perform service and repairs of customers vehicles and where required, the preparation of new vehicles to a high standard. Ensuring total customer satisfaction in the most cost-effective manner, taking into account time, safety and quality standards.
ON SITE DEPARTMENT
Service Workshop
REPORTS TO
Workshop Foreman
AWARD
Vehicle Repair Services & Retail Award 2020
CLASSIFICATION
Level 6
JOB REQUIREMENTS
EDUCATION, CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS
Certificate III in Automotive Electrical Technology
Drivers Licence
HR/HC Drivers Licence
KNOWLEDGE REQUIREMENTS
Diagnostic analysis
Dealer Management Systems
PREFERRED WORK EXPERIENCE
Previous auto electrical experience in automotive industry
PERSONAL ATTRIBUTES
Verbal and written communication skills
Organisational skills
Time management skills
Workmanship & attention to detail
Strong commitment to safety
SCOPE
TYPICAL DIRECT REPORTS
Apprentices
INTERNAL RELATIONSHIPS
Service Workshop team members
Predelivery Department
Service Administration Department
Parts Department
EXTERNAL RELATIONSHIPS
Industry bodies/trainers
Suppliers
Customers
WORK ENVIRONMENT
Fully equipped service workshop
KEY ACCOUNTABILITIES & DUTIES
AUTOMOTIVE REPAIRS & TRAINING
Repair Electrical Parts and Systems of vehicles
Ensure all accessories requested on repair orders are fitted and completed
Provide expert advice in relation to auto/mechanical condition of vehicles
Identify and advise of any additional work required and provide labour and time estimates
Test drive / complete inspections of work in accordance with Service Check Sheet
Diagnose and complete repairs and adjustments using OEM (Original Equipment Manufacturer) computer diagnostic programs and circuit wiring diagrams
Produce clear and concise reports detailing all work carried out on repair orders including supplies used and recommendations in a prioritised order
Ensure all work completed is to company and manufacturer quality standards, also ensuring vehicles are properly protected when work is carried out
Explain diagnosis to service advisors / customers when required
Ensure all customer work carried out is completed fully and efficiently the first time and clocked on/off in the DMS
Ensure workshop area, tools and equipment are cleaned and maintained to a high standard at all times
TEAMWORK
Work in conjunction with other team members to ensure repairs completed
Provide support and guidance for Apprentice technicians
Request assistance from supervisor if and when required
Update job knowledge by participating in training and development activities as arranged.
HEALTH AND SAFETY
Practice and promote company WHS policies and processes at all times
Ensure equipment is regularly maintained for secure and efficient operational use
Report all incidents, injuries and near misses to Workshop Foreman / Service Manager
OTHER
Any other miscellaneous duties as required
FUNCTIONAL COMPETENCIES
The knowledge, skills and abilities that contribute to individual performance
CONTINOUS IMPROVEMENT
Actively supports process improvement activities including reviewing current practices to achieve efficiency gains.
DECISION MAKING & INFLUENCE
Consults with manager and makes decisions in accordance with CMV policies. Expresses suggestions clearly and is able to identify issues.
TECHNICAL CREDIBILITY
Acquires and applies new skills and knowledge to remain up to date in area of expertise.
PLANNING & ORGANISING
Plans and organises own work in support of achieving the team's priorities. Takes into account potential changes and proposes contingency plans.
CUSTOMER FOCUS
Establishes effective relationships with internal/external customers to understand their needs. Finds ways to exceed customer expectations.
COMPANY VALUES
Guiding our actions every day
SAFETY FIRST
Safety is in our DNA. Being ‘CMV Safe’ is about looking out for our own safety and well-being, and that of our team mates and our customers.
CAN DO
We’re optimistic in our outlook, always looking for positive solutions and working hard to deliver on our promises.
ASK THE
QUESTION
Why? To learn. To solve problems. To avoid assumptions. To really understand and continually improve.
DO THE RIGHT
THING
We demonstrate integrity in everything we do. We owe it to ourselves, our team, our customers and our business partners to do the right thing.
MUTUAL RESPECT
We value our relationships. We treat all individuals with respect, fairness, kindness and tolerance
📌 Auto Electrician (Somerton)
🏢 Melbourne North Truck Centre
📍 Somerton
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