Danford College in Melbourne VIC operates in the education sector, delivering nationally recognised courses to local and international students. They seek an ICT Business Analyst to join their ICT team.

The Role

This is a full time role with an annual salary is set between $80,000 to $82,000 depending on experience plus superannuation. The role will be based at their office in Melbourne VIC.

The Responsibilities

Some tasks may include

- Liaise with business stakeholders to gather, analyse, and document business requirements
- Analyse existing business processes, systems, and workflows to identify areas for improvement
- Translate business requirements into detailed functional and technical specifications for IT development teams
- Facilitate workshops and consultations with stakeholders to define project scope, objectives, and deliverables
- Develop process models, workflow diagrams, and business requirement documentation
- Collaborate with software developers, project managers, and technical teams to ensure alignment of solutions with business needs
- Assist in the design, development, and implementation of system enhancements and business solutions
- Support system testing activities including test case development, user acceptance testing (UAT), and defect tracking
- Identify project risks, issues, and dependencies and elevate where appropriate
- Prepare clear reports, documentation, and presentations for business and technical stakeholders




- Support change management processes including user training and system adoption
- Ensure delivered solutions align with business objectives, operational requirements, and compliance standards

The Requirements:

- Bachelor's degree in Information Technology, Computer Science or a related field
- Minimum 4 years' experience as an ICT Business Analyst supporting complex infrastructure or telecommunications projects
- At least 4 years' experience gathering requirements across multidisciplinary teams including engineering, planning and construction stakeholders
- Minimum 4 years' experience implementing or enhancing enterprise systems such as ERP, GIS, project management or asset management platforms
- At least 4 years' experience conducting user acceptance testing, process modelling and business case development
- At least 4 years' experience using business analysis tools and methodologies such as BPMN, UML, SQL queries, and Scrum
- At least 4 years' experience working with frameworks; BABOK, Agile or PRINCE2 environments
- Solid analytical and problem-solving skills.
- Ability to analyse data, trends, and systems.
- Excellent written and verbal communication skills.
- Ability to communicate technical concepts to non-technical stakeholders.
- Understanding of ICT infrastructure, software development life cycle, and emerging technologies.
- Familiarity with databases, network systems, and software applications.
- High attention to detail and strong analytical skills

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📌 ICT Business Analyst (Melbourne)
🏢 Labour Support Group
📍 Melbourne