Customer Experience Specialist

Truganina VIC 3029 | Full-time

Our client is a leading Australian manufacturing and packaging business, seeking an experienced Customer Experience Specialist to join its team in Truganina.

Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and be the key contact for customer enquiries, orders, delivery coordination and issue resolution .

Key Responsibilities

- Manage customer enquiries via phone and email
- Process orders, amendments and delivery requests
- Build strong relationships with an allocated customer portfolio
- Support sales with quotes, pricing, reporting and administration
- Liaise with manufacturing and supply chain teams to resolve issues
- Manage invoices, PODs, credits and returns
- Maintain accurate customer records and support forecasting activities

About You

- Previous Customer Service,



Internal Sales, Customer Experience or Planning experience
- SAP experience is essential
- CRM experience, ideally Dynamics
- Strong administration and attention to detail
- Excellent communication and relationship-building skills
- Confident using Microsoft Office, particularly Excel
- Proactive, customer‑focused and able to manage competing priorities

This is a great prospect to join an established organisation offering career development, a supportive team environment and the opportunity to make a real impact on customer experience and business performance.

We are excited to welcome a new team member and look forward to hearing from qualified candidates.

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