Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.

Seven West owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow .

A day in the life…

You're a driven IT Service Desk Analyst joining our team to help us deliver reliable, secure and continuously improving IT services across Australia's leading cross-platform media organisation.

You'll work closely with infrastructure, development, vendors and service providers, and report directly to the Service Delivery Manager. This role is based in Melbourne .

More specifically, you will

- Act as a primary contact for IT incidents and service requests, accurately logging, assessing, prioritising and progressing each case
- Diagnose and resolve hardware, software, network, access and business application issues, escalating complex matters to the appropriate team within agreed timeframes
- Install, configure, maintain and upgrade workstations, operating systems, software, network equipment and related IT services
- Support secure remote access, wired and wireless networks, Cisco devices, endpoint protection and other cybersecurity controls

What will you need

- Demonstrated IT service desk experience in an ITIL-aligned environment, with experience using IT service management tools




- Experience supporting Microsoft technologies, including Windows, Microsoft 365, Active Directory, Exchange and SharePoint
- Strong verbal and written communication skills, with a professional telephone manner and customer service focus
- Sound analytical, troubleshooting and problem-solving skills, including the ability to identify root causes and emerging trends

Still not convinced? Let us sweeten the deal!

- 7Perks: Exclusive discounts, wellness perks & recognition programs.
- Flexibility: Generous leave options including fertility, parental & volunteering leave.
- Growth: Learn your way with , SPARK Mentoring programs & more.

From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we’re proud to lead the way in building an authentic, inclusive workplace.

Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women.

Seven West Media is Australia's leading multiple platform media company with a market-leading presence in broadcast television, magazine and newspaper publishing and online. The company is the home of many of Australia's best performing media businesses – Seven, 7TWO and 7mate, Pacific Magazines,



The West Australian, Presto and Yahoo!7, and the biggest content brands including My Kitchen Rules, House Rules, The X Factor, Home and Away, Sunrise, the Australian Football League, Better Homes and Gardens, marie claire, Current Idea, Who, The West Australian and PLUS7. The company is expanding its presence in the further delivery of its video and publishing content beyond its three digital broadcast channels and across an array of platforms, including Hybrid Broadband Broadcast Television and the Presto SVOD joint venture with Foxtel. Source: this is an extract from the company's own website

Seven West Media is Australia's leading multiple platform media company with a market-leading presence in broadcast television, magazine and newspaper publishing and online. The company is the home of many of Australia's best performing media businesses – Seven, 7TWO and 7mate, Pacific Magazines, The West Australian, Presto and Yahoo!7, and the biggest content brands including My Kitchen Rules, House Rules, The X Factor, Home and Away, Sunrise, the Australian Football League, Better Homes and Gardens, marie claire, New Idea, Who, The West Australian and PLUS7. The company is expanding its presence in the further delivery of its video and publishing content beyond its three digital broadcast channels and across an array of platforms, including Hybrid Broadband Broadcast Television and the Presto SVOD joint venture with Foxtel. Source: this is an extract from the company's own website

What can I earn as a Service Desk Analyst

#J-18808-Ljbffr

📌 Service Desk Analyst (Melbourne)
🏢 SEVEN
📍 Melbourne