Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.

PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,

We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.

Who We Are

Personalised Support Services (PSS) is a growing, community-driven care organisation delivering disability and aged care services across Melbourne.

PSS has grown into a diverse organisation supporting individuals and families across NDIS, Home Care and community-based services,

We see ourselves as a connector within the community - bringing together participants, families, professionals, organisations and community networks to create better opportunities and meaningful outcomes.

About the Role

We are seeking an experienced and hands-on Head of Finance & Accounts to lead the Accounts and Finance function across PSS's NDIS and Support at Home (SAH) services.

This is a key leadership role responsible for ensuring our billing, invoicing, claims, receivables, reconciliations and broader financial processes operate accurately, efficiently and on time.

You will lead and support the Accounts team while working closely with other internal departments to ensure financial processes align with the services being delivered.

Key Responsibilities





- Lead the day-to-day Accounts and Finance function across NDIS and Support at Home services
- Manage and support the Accounts team, including workloads, priorities, performance and development
- Oversee billing, invoicing, claims submissions, accounts receivable and payment follow-up
- Ensure NDIS claims and Support at Home billing are accurate, compliant and submitted within required timeframes
- Monitor outstanding receivables, rejected claims, billing discrepancies and unclaimed services through to resolution
- Oversee financial reconciliations and ensure services delivered, claims raised and payments received are accurately accounted for
- Work closely with operational teams to resolve timesheet, roster, service delivery and billing discrepancies
- Maintain strong financial controls and accurate records across relevant systems
- Prepare regular financial and management reporting, identifying trends, risks and areas requiring action
- Support budgeting, forecasting, cash flow management and other financial planning activities
- Drive continuous improvement across Accounts processes, systems and reporting
- Ensure compliance with relevant financial, taxation, NDIS and aged care requirements




- Work collaboratively across departments to improve financial accountability and ensure issues are resolved promptly

About You

To be successful, you will have:

- Strong accounting, finance and accounts management experience, ideally within NDIS, aged care, healthcare or community services
- Demonstrated experience leading and developing an Accounts or Finance team
- Strong knowledge of accounts receivable, billing, invoicing, reconciliations and financial controls
- Experience with NDIS claiming and/or aged care financial processes will be highly regarded
- Sound understanding of PRODA, Xero and related finance/service management systems
- Strong analytical skills and the ability to identify discrepancies, trends and financial risks
- Excellent attention to detail while being able to manage high-volume transactional environments
- Strong communication skills and confidence working across multiple departments
- Ability to establish explicit processes, accountability and deadlines within a team
- A proactive approach to problem-solving and continuous improvement

What We're Looking For

We're looking for a hands-on financial leader who understands the operational side of disability and aged care services and can ensure that services delivered translate accurately and efficiently through to billing, claiming, receivables and reporting.

You will have the autonomy to lead the Accounts function, strengthen our systems and processes, develop the team and work closely with management as PSS continues to grow.

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📌 Head of Accounts (Dandenong)
🏢 Personalised Support Services
📍 Dandenong