About the Company

At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. As a Shift Leader at GYG , you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

The Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

We're looking for a dynamic and decisive Shift Leader to join our team at GYG Gregory Hills, Australia. In this role, you will oversee daily shift operations, lead a team of associates, and ensure that our organization maintains the highest standards of service and efficiency. As a Shift Leader, you will be responsible for motivating your team, managing resources effectively, and making critical decisions that impact our operational success. This is an excellent opportunity for a professional leader ready to take on greater responsibility and drive team performance.

We will be Starting 24 x 7 Operation from March 26.



So we need Shift leader and crew who can work overnight. Please note that overnight availability is essential for this position (e.g. from 10pm to 6am). We're specifically looking for Shift Leaders available for afternoon - closing (11.30pm) shifts.

- Supervise and lead shift team members, providing clear direction and support to ensure productivity and morale
- Schedule staff shifts and manage workforce allocation to meet operational demands
- Monitor and maintain compliance with company policies, safety standards, and operational procedures
- Address and resolve employee conflicts and performance issues in a professional and timely manner
- Conduct regular team briefings and communicate organizational updates and expectations
- Analyze shift performance metrics and identify opportunities for improvement
- Train and onboard new team members, ensuring they understand their roles and responsibilities
- Manage inventory, equipment, and resources during assigned shifts
- Respond to customer inquiries and concerns, escalating issues when necessary
- Prepare shift reports and documentation for management review
- Maintain a safe, clean, and organized work environment
- Demonstrate strong decision‑making skills and take ownership of shift outcomes

Qualifications

- Minimum 2-3 years of supervisory or shift leadership experience




- Proven ability to motivate and manage diverse teams effectively
- Strong interpersonal and communication skills
- Excellent time management and organizational abilities
- Demonstrated decision‑making and problem‑solving capabilities
- Knowledge of operational procedures and safety compliance standards
- Proficiency in scheduling software and point‑of‑sale systems (preferred)
- High school diploma or equivalent
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Professional demeanor with a customer‑focused mindset
- Conflict resolution and mediation skills

Benefits

- Fair pay in line with the Fast‑Food Industry Award
- Flexible rosters and employment stability
- Free and comfortable GYG uniforms and exclusive merch
- Heavily discounted GYG meals
- Comprehensive training and support to set you up for success
- Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
- An uncapped referral program! Bring your mates and earn $200 per successful referral
- Team building activities and regular crew competitions
- Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
- We’ve got your back with Sonder – a comprehensive employee assistance program, here to support you and your family
- The chance to join our Hola Central team or become a Franchisee!

Additional Commitment

We’re committed to providing a secure and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

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