Our highly regarded State Government client contact centre is coming towards its peak season. As a result we are looking for a team of inbound service professionals to join their award winning Contact Centre.
About the role:
- Managing high volume inbound calls
- Providing up to date information and making phone bookings (pure service)
- Working in a fantastic team environment in an impressive modern workplace
- Shift work across a 24/7 roster (provided in advance with great penalty rates)
- Supporting the community with a vital support.
- Working in a structured and scripted environment
- Working with multiple computer systems
What is in it for you?
- An hourly rate of $51.12/hr + superannuation and attractive penalty rates where applicable.
- An amazing employer to have on your resume
- A fantastic setting based in a safe work environment at Zillmere in Brisbane's north with plenty of onsite parking and close to public transport
- A team setting offering real support and encouragement along with a bit of fun
- Lots of on the job support and induction training
- Long term temporary assignment for up to 6 months period based on business needs and performance.
- Rotating rosters provided in advance
What you bring to the role
- Exceptional communication and interpersonal skills?
- High levels of self motivation and commitment to your performance
- Excellent reliability and the flexibility to work shift work
- An amazing customer focus and experience in a high volume workplace (Contact Centre a distinct advantage)?
- A strong focus on working in a team
- High levels of resilience and goal orientation
- The ability to remain calm under pressure and deal with a diverse customer base
- Highly developed system and problem solving skills
- Induction training will be full-time hours 8.30am - 4.30pm Mon-Fri for two weeks commencing 19 October at Zillmere.
- All shifts after training will be at Zillmere.
- You will be guaranteed a minimum of 20hrs per week after training.
- When required during peak season you will need to be available for additional hours anywhere in a 24/7 roster as is required by the demand at the time.
- A criminal history check will be undertaken on shortlisted applicants.
#J-18808-Ljbffr
📌 Customer Service Advisors | State Government (Brisbane)
🏢 TactiCall Recruitment Services
📍 Brisbane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.