Job Type: Permanent position | Full time position

Job Description

Travel Agency Manager Happy Travels is Australia’s leading backpacker travel agency, built on a passion for adventure and a commitment to creating unforgettable experiences. Despite the challenges faced by the travel industry in recent years, we’ve continued to grow by staying focused on what matters most

- our people and our travellers.

We’re more than just a booking service. We’re a tight-knit, energetic team dedicated to helping backpackers and tourists make the most of their time in Australia, Fiji, and New Zealand.

From once-in-a-lifetime tours to hidden local gems, we connect travellers with experiences that turn trips into lifelong memories. At Happy Travels, it’s all about people, connection, and adventure. Role Overview: As a Travel Agency Manager, your primary focus will be to oversee the operations of our travel agency, ensuring exceptional service delivery and maximising sales performance.

You will lead a team of Travel Sales Consultants, motivating and guiding them to achieve sales targets and provide outstanding customer experiences. A crucial part of your role will be the recruitment, training, and development of staff, ensuring they are equipped with the skills and knowledge to excel in their roles. Key Responsibilities:

- Leading and overseeing the overall operations and strategic direction of the travel agency.
- Developing and implementing business plans and strategies to achieve company objectives and targets.
- Managing financial aspects, including budgeting, forecasting, and financial performance analysis.
- Building and maintaining relationships with key stakeholders, such as travel suppliers, partners,



and clients.
- Analysing market trends and competitor activities to identify opportunities and threats in the industry.
- Recruiting, training, and mentoring staff members to ensure a high level of professionalism and service quality.
- Setting performance goals and KPIs for the team, monitoring progress, and providing guidance as needed.
- Driving sales and revenue growth through effective marketing, pricing strategies, and product offerings.
- Developing and maintaining operational policies, procedures, and standards to ensure efficiency and compliance.
- Handling escalated customer issues and complaints, seeking resolution, and maintaining customer satisfaction.
- Negotiating contracts and agreements with suppliers to secure favourable terms and conditions.
- Staying updated on industry regulations, compliance requirements, and best practices.
- Utilising technology tools and systems to streamline operations and enhance customer experience.
- Analysing data and metrics to evaluate performance, identify areas for improvement, and make informed decisions.
- Representing the company at industry events, conferences, and trade shows to network and promote services.
- Monitoring and managing risk factors, such as safety, security, and legal liabilities, to protect the company’s interests.




- Fostering a positive work culture and environment that encourages teamwork, innovation, and continuous improvement.

Benefits

- Market-competitive salary with performance-based incentives and superannuation package.
- Opportunities for career advancement and professional development.
- Travel incentives and familiarisation trips.
- Exclusive discounts on transport and accommodation.
- A supportive and dynamic work environment.

Qualifications

- 3+ years experience as a travel agency manager or Diploma or
- Higher plus 1 year of experience.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- A passion for travel and a commitment to delivering exceptional customer experiences.
- Experience in staff recruitment, training, and development.
- Multilingual skills are a significant advantage.

Job Details

- Job Type: Full-time
- Pay: $79,500 - $99,500 per year + super
- Schedule: Day shift
- Supplementary Pay: Bonus, Commission
- Ability to commute/relocate: Melbourne VIC: Reliably commute or planning to relocate before starting work (Required)
- Language: English (Required)
- Work Authorisation: Australia (Required)
- Work Location: In person

Australian Citizens & Permanent Residents are encouraged to apply. Join the Happy Travels team and lead the way in creating unforgettable experiences for travellers and adventurers.

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📌 Travel Agency Manager (Melbourne)
🏢 Happy Travels
📍 Melbourne