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Join a collaborative team at an iconic Australian brand

Docklands location with career growth opportunities

The Role

Join Bega Group’s Customer Support team in Docklands and play a key role in delivering exceptional customer experiences. As a Customer Service Officer, you'll build strong relationships, manage enquiries and orders, and collaborate with colleagues across the business to ensure seamless service. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow their career with an iconic Australian brand.

Responsibilities

- Provide warm, responsive customer support across phone and email channels
- Process customer orders accurately and within required timeframes
- Manage shared inbox enquiries, ensuring timely resolution and follow-through
- Resolve delivery issues and coordinate positive customer outcomes
- Partner with internal teams to continuously enhance the customer experience

About you

- Strong communication skills with a collaborative approach
- Highly organised with excellent attention to detail
- Comfortable working independently while contributing to team success




- Experience with Microsoft Office; SAP knowledge is advantageous

Company culture and our values are very key to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

About the Role

The Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.

Tasks may include but not be limited to;

- Processing Customer Orders received via various platforms
- Work with Demand and Warehouse teams to ensure stock availability
- Investigate and process customer returns, credits and changes
- Respond to customer enquiries via phone, email and Facebook
- Build and maintain relationships with internal and external stakeholders

About You

- Previous experience in customer service, sales support, administration or order processing.
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- The ability to manage multiple priorities and deadlines.
- Sound problem-solving skills and good judgement.
- Confidence working with both customers and operational teams.
- Proficiency in Microsoft 365, particularly Outlook, Word and Excel.
- A willingness to learn new systems and processes.

Location: Melbourne, VIC

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📌 Contract Community Customer Service Officer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne